OS/W.XP Pro.Can't install printers/drivers/ What is the solution?

I have a PC with W.XP Pro.I cannot install printers/drivers, now.I did in the past.I have tried three new AIO printers.All had the same problem: I can't install the software,drivers in particular( message: code 28).I tried my old printer,an HP deskjet 5150,I can't install it eather.The OS does not accept the

drivers. All that Help & Support is useless. I asked many so called experts,they are all useless. Is anybody outthere that knows anything about

Windows XP Pro,how to troubleshoot this problem? Is any pace on the net that has any free advice,selfhelp?

Thanks.

Adrian

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Answer
Answer

Hi Adrian,

 

 

I see that you are unable to install any printer on your Windows XP computer.

 

 

Have you made any changes to the computer prior to the issue?

 

 

You may want to refer the following link to know more about "Code 28".

 

 

Explanation of error codes generated by Device Manager in Windows XP Professional

http://support.microsoft.com/kb/310123

 

 

Put the computer in clean boot and then try to install the drivers for printer.

How to configure Windows XP to start in a "clean boot" state

http://support.microsoft.com/kb/310353

 

 

Note: After using Clean Boot to resolve the issue follow “Steps to configure Windows to use a Normal startup state “under step 4 from the above mentioned kb article.

 

 

You may also refer to these links and check:

How to install a printer driver locally for a remote printer in Windows XP

http://support.microsoft.com/kb/282842

Resources for troubleshooting printer issues in Windows XP

http://support.microsoft.com/kb/308028

 

If the issue persists or you need any assistance regarding Windows let us know.

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Last updated March 19, 2019 Views 1,030 Applies to: