Network printer still connected, but shows as offline

We have a RICOH Aficio MP C3300 shared between more than 5 computers, both running on Windows XP and Windows 7, none of them have the same problem so far. All of them are using TCP/IP.
The computer in question keeps showing the printer as offline, but pinging the printer shows no problems whatsoever. Resintalling the printer only works as a temporary solution, as the printer status goes offline as soon as less 2 hours after reinstall.
Hi,
1. What is the make and model of the printer?
2. Did you make any changes on the computer prior to the issue?
 
Method 1:
Try the steps from the link and check.
Printer problems in Windows
 
Method 2:
You may disable firewall and antivirus temporarily and check.
How can I turn on or turn off the firewall in Windows XP Service Pack 2 or later versions?
NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks
 
Method 3:
You may refer the steps from the link and check if it helps:
The new printer status is "Offline" after you delete a print queue and then restart a Windows-based computer
Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry in Windows:

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Another Fix:

Go to Devices and Printers

Click on printer have issue.

At the top of tool menu bar click on Print Server Properties.

Click Ports, find your port description.

Click Configure Port, Uncheck SNMP Enable.

Click Ok.

Hopes this helps.

382 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

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How satisfied are you with this response?

Thanks for your feedback.

Another Fix:

Go to Devices and Printers

Click on printer have issue.

At the top of tool menu bar click on Print Server Properties.

Click Ports, find your port description.

Click Configure Port, Uncheck SNMP Enable.

Click Ok.

Hopes this helps.

This would be helpful if SNMP is not a required feature on the printer. Mine goes offline when SNMPv3 is enabled and v1 and v2 disabled from the Web Image Monitor. Any ideas?

47 people were helped by this reply

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Sorry this didn't help.

Great! Thanks for marking this as the answer.

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How satisfied are you with this response?

Thanks for your feedback.

Thank You,it worked

8 people were helped by this reply

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Sorry this didn't help.

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How satisfied are you with this response?

Thanks for your feedback.

 
 

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Last updated September 11, 2020 Views 110,847 Applies to: