MTP DEVICE INSTALLATION FAILURE

I HAVE AN ANDROID MOBILE WHEN I TRY CONNECTING IT TO MY PC IT GIVES A MESSAGE "FOUND NEW HARDWARE" AND AFTER THAT IT GIVES A MESSAGE SAYING "THERE WAS A PROBLEM INSTALLING THIS HARDWARE - MTP DEVICE. AN ERROR OCCURED DURING THE INSTALLATION OF THE DEVICE. THE REQUIRED SECTION WAS NOT FOUND IN THE INF." I HAVE WIN XP WITH SERVICE PACK 3 AND I MUST HAVE INSTALLED, UNINSTALLED AND REINSTALLED THE DRIVERS A NUMBER OF TIMES BUT FACED THE SAME PROBLEM.

Hi,

·        Which version of Windows media player do you have?

·        Are other USB devices connected to the computer working fine?

 

The MTP (Media Transfer Protocol) is supported from WMP10 & onwards. If you have WMP 10 then upgrade it to WMP 11. An integrated component "Windows media device manager" will has capability to heal it.

 

Please download & install WMP 11 (if you don't have it) from below:

http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

 

Also download & install MTP porting kit

Media Transfer Protocol Porting Kit

http://www.microsoft.com/downloads/details.aspx?familyid=a2e73160-e862-4f19-bb26-c0cafe798955&displaylang=en

and

Media Transfer Protocol Enhanced Specification

http://www.microsoft.com/downloads/details.aspx?FamilyID=fed98ca6-ca7f-4e60-b88c-c5fce88f3eea&displaylang=en

 

Thank you and Regards.           

Thahaseena M
Microsoft Answers Support Engineer.
Visit our
Microsoft Answers Feedback Forum and let us know what you think.

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THANK YOU FOR YOUR REPLY

I ALREADY HAVE WMP11 AND I ALREADY INSTALLED MTP PORTING KIT ALSO

AND OTHER USB DEVICE ARE RUNNING FINE. MY PHONE IS DETECTED ON MASS STORAGE MODE AND IS VISIBLE IN MY COMPUTERS BUT DUE TO THIS PROBLEM MY DEVICE IS NOT DETECTED IN THE SOFTWARE PROVIDED WITH THE DEVICE

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Hi,

 

I would suggest you to try disconnecting the phone, uninstalling any current drivers for the phone, then reinstall Windows Media Player 11 again. Install the drivers/ software for the phone from the manufacturer’s website and then re-connect the phone. The settings will be detected automatically and then check whether the issue is resolved.

 

Thank you and Regards.           

Thahaseena M
Microsoft Answers Support Engineer.
Visit our
Microsoft Answers Feedback Forum and let us know what you think.

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I HAVE TRIED THIS ALSO BUT THE PROBLEM IS NOT SOLVED YET. I INSTALLED THE DRIVERS ON A LAPTOP WHICH HAD WIN7 AND THE PHONE WAS DETECTED. SO ANY IDEA HOW DID IT RUN ON THE LAPTOP

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Hi Jittin,

You can check to see if the software is XP compatible.

If it is, you can perform a clean boot to make sure a startup program isn't causing a conflict:

http://support.microsoft.com/kb/310353


Chris
Microsoft Answers Support Engineer
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These links are now dead.  I need a way to get the MTP garbage working, as I cannot connect my Samsung Galaxy S2 to my XP service pack 3-version PC as a "media device" ever since the phone did an "upgrade" to Ice Cream Sandwich which has switched it to this MTP garbage (the way it connected before was as a USB connection, and it worked fine on "Gingerbread").

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Hi..

Thank you so much and finally I have managed to use my smart phone now because of this.. I was starting to be disappointed and looked all over google but none whatsoever.. Thank you so much for this.. kind regards,, R Hernandez

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After spending all morning on the phone with Samsung I finally gave up and just started googling the error message about the INF.  This led me to this blog and I was able to complete the first two steps which THANKFULLY worked!! Now I am once again able to transfer files with my Galaxy S5

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An old post, but still a great fix even for newer model phones. Thank you so much!

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Try this
solution.

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Last updated September 13, 2020 Views 36,879 Applies to: