I cannot get my printer to work

I cannot get my printer to work. It will not print anything It is on and connected but will not print,.  An error sign appears when I click on printers and devices and says a document is keeping the printer from printing, however, that is the doc i just tried to print, so I cancel it and then it shows the printer is ready, But when I try again, thesame thing happens.
 

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Last updated September 10, 2019 Views 2,181 Applies to:
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I cannot get my printer to work. It will not print anything It is on and connected but will not print,.  An error sign appears when I click on printers and devices and says a document is keeping the printer from printing, however, that is the doc i just tried to print, so I cancel it and then it shows the printer is ready, But when I try again, thesame thing happens.

Start by clearing the printer queue.  If this does not work, post back with the complete error message, the make and model of the printer, how it is connected to your computer, and the version of Windows you have, including service pack.

Clean out the pending print jobs

  • Open a Command Prompt window (Start > Run > cmd > OK)
  • Type the following in the black Command Prompt window and press Enter after each line (don't forget the double quote marks)
                            net stop spooler
                           del /Q "%windir%\system32\spool\PRINTERS\*.*"
                           net start spooler
                           exit


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LemP
Volunteer Moderator
MS MVP (Windows Desktop Experience) 2006-2009
Microsoft Community Contributor (MCC) 2011-2012

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