Device Manager gives Error Code 37 when I try to open CD ROM &DVD drives. How can I correct this?

My C ROM and DVD drives don't appear on "My Computer".  In Device Manager It says it cannot access the driver.  I tried to update drivers but can't install as it says the drives are not installed.  The only changes I have made to the computer was to add a new mouse a couple of days ago.  It is a USB  so I removed the old line mouse.  Could I have done something to cause the other drives to have problems?
 

Question Info


Last updated March 26, 2018 Views 43 Applies to:

Hi,


1. What is the make and the model number of the CD DVD drive?

Refer to the article below for error code 37:
http://support.microsoft.com/kb/310123

 

I would ask you to reinstall  the drivers for the CD DVD drive from the manufacturer's website and check.

Hope this helps.

Thanks and Regards,
Shekhar Sharma

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