Unable to delete an mp4 file. Error 8971.

When i try to delete a mp4 file I get a message that the file is open or being used by someone else.  No other files are open and no other users exist.  Error 8971 is displayed. 

After trying to delete this file when I shut my computer down I get notified that explorer.exe needs to shutdown and also that SSMgr.exe needs to shutdown.

How do I delete this file?

Thanks! 

 

Question Info


Last updated March 26, 2018 Views 625 Applies to:

most of the time, stubborn files can be deleted via safe mode.

 


db·´¯`·...¸>-)))º> ·´¯`·...¸>-)))º> share the nirvana mann
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Should this also eliminate the shutdown issue i.e. explorer.exe and SSMgr.exe faining to close?

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the only thing you can do is to try one thing at a time.
 
 
 
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"jbljohn" wrote in message news:6934d148-3f94-4218-9166-30a22f35c0c1...
Should this also eliminate the shutdown issue i.e. explorer.exe and SSMgr.exe faining to close?

db·´¯`·...¸>-)))º> ·´¯`·...¸>-)))º> share the nirvana mann
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