Can't print pdf, only option is to save to .prn file

I am trying to print a pdf file but it's saving as prn file when I try to print.
Answer
Answer

Hi,

 

Thank you for asking question in Microsoft Community. I will give my best to help you.

 

From your issue description I understand that you are unable to print pdf, as printing a pdf file prints to prn file.

 

For better understanding of the issue, answer the following questions.

 

1. What is the make and model of the Printer?

2. Which application are you using to view and print .pdf files?  

 

You may perform the methods suggested below and check if they help you fix the issue.

 

Method 1: Disable “Print to file” option.

Open printer properties; uncheck the box next to “Print to file”

Refer this: http://windows.microsoft.com/en-US/windows-vista/Print-to-file

Note: Above link is applicable to Windows XP also.

 

You may follow the steps from the article.

Troubleshoot PDF printing: http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

 

Method 2: Download, install the updated Adobe reader and check if helps.

Refer this link to download the application.

http://get.adobe.com/reader/otherversions/

Third party application disclaimer:

Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Use of Third Party Software is at your own risk.

 

Also refer this link: http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows

 

If the issue still persists, or if you want more help reply us. We are happy to help you.

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Last updated July 3, 2020 Views 91,511 Applies to: