All Windows XPrestricted user accounts all of a sudden open "Map Network Drive" on clicking My Computer and "Search" on clicking any folder

Hi,

got a problem with my Windows laptop that has me stumped.

I would be really grateful if someone could provide a solution or ideas where to start solving this, as I am getting close to going back to previous full system backup, but reluctant to do that as I have never done it before and am worried if it will really work as supposed (Macrium and Ping).


1. Problem Description

All Windows XP (SP3) restricted user accounts all of a sudden open "Map Network Drive" on clicking My Computer and "Search" on clicking any folder, including My Documents.

However, all administrator accounts work as before and also the user accounts work as usual if they are included to the Administrators group, with respect to the clicking of the My Computer and folders.

Further, the correct icons for "Drive" and "Folder" are visible when logged in as administrator but missing when logged in as a restricted user when checking the file associations by "Open the folder, and then click Folder Options on the Tools menu. Click Register file types list."


2. Unsuccessful solution attempts

2a. Googled and tried the fix of manually changing the registry entries proposed by Microsoft: http://support.microsoft.com/kb/321186

"
Start Registry Editor (Regedt32.exe).
    Locate and then click the Default value under the following keys in the registry if this problem occurs with folders:
    HKEY_CLASSES_ROOT\Directory\shell
    If this problem occurs with drives:
    HKEY_CLASSES_ROOT\Drive\shell
    Click Modify on the Edit menu.
    Type none in the Value data box, and then click OK.
    Quit Registry Editor.
"

(Fixit associated with the above did not also work for some reason, says that the Windows installer is not running, not sure if the same problem...)


2b. Then tried also the "regsvr32 /i shell32.dll" fix at http://blog.chron.com/helpline/2005/10/double-click-opens-search-instead-of-folder/ .

After these steps the registry information under "Drive" and "Directory" are as attached at the end. Read somewhere that there should be a "find" sub-key like I have, but not sure if the sub-keys under "find" are what cause the odd behavior.

If someone knows and could provide what the values for the registry values should be in a working system, would be great to compare for possible problems.

No success with the above in solving the problem, but noticed while going through these that:


2c. When logged as administrator I am able to see and change the related registry keys with regedit, whereas when logged in as regular user I get an error that translates roughly as "The Key [KEY] cannot be opened [accessed?]. Error in opening the key." for "Default Icon" and "shell" subkeys of "Drive" and some subkeys under "shellex".

Curiously, this is also the case even if I "Run with" regedit as a user belonging to administrator group when logged in as restricted user.  Could be the Windows registry access mechanism.

Noticed that the restricted "Users" group had no access to  "Drive". Granted read access, same as to "Directory" and other registry keys next to them, to the "Users".

Now can see the registry values as restricted user, but the problem persists. Do not really know what to try next, after spending hours googling for answers.


3. Laptop environment and Other factors

3a. Not sure if this is related, but might be as coincides time and possible reason wise:

I had the problem two days ago described in in "Administor account does not have access to some files and registry entries"  at http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_27415496.html.

Zone alarm free firewall was preventing editing HKLM\SOFTWARE\Microdsoft\Windows\CurrentVersion\Run key.

That was fixed as in the above article tweaking Zonealarm settings so that changes are permitted.


3b. The laptop environment:

Acer Travelmate 8204 laptop

Windows XP SP3 with practically all Microsoft updates installed.

Recent problems (related?) with the .NET Framework 4 updates and repair installation. Fixits from MS to MS Update and Application installer work and do not reveal problems, but Settings -> Control Panel -> Add or Remove Applications says that it cannot change or remove NET Framework 4.

ZoneAlarm Free Firewall version: 11.0.000.057, possible culprit as prevented access to registry earlier, uninstall?

Norton Antivirus version 20.3.1.22 recently installed, possibly conflict with ZA or bug?


3c. "Directory" registry key contents

HKEY_CLASSES_ROOT\Directory]
"AlwaysShowExt"=""
"EditFlags"=hex:d2,01,00,00
"InfoTip"="prop:DocComments"
@=""

[HKEY_CLASSES_ROOT\Directory\Background]

[HKEY_CLASSES_ROOT\Directory\Background\shellex]

[HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers]
@="{5E2121EE-0300-11D4-8D3B-444553540000}"

[HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\ACE]
@="{5E2121EE-0300-11D4-8D3B-444553540000}"

[HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New]
@="{D969A300-E7FF-11d0-A93B-00A0C90F2719}"

[HKEY_CLASSES_ROOT\Directory\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
  00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
  65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,00,00

[HKEY_CLASSES_ROOT\Directory\shell]
@="none"

[HKEY_CLASSES_ROOT\Directory\shell\find]
"SuppressionPolicy"=dword:00000080

[HKEY_CLASSES_ROOT\Directory\shell\find\command]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
  00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\
  65,00,00,00

[HKEY_CLASSES_ROOT\Directory\shell\find\ddeexec]
@="[FindFolder(\"%l\", %I)]"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\Directory\shell\find\ddeexec\application]
@="Folders"

[HKEY_CLASSES_ROOT\Directory\shell\find\ddeexec\topic]
@="AppProperties"

[HKEY_CLASSES_ROOT\Directory\shellex]
@=""

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers]
@=""

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\Advanced SystemCare]
@="{7C8D3E6A-13A6-4D8F-BF77-D267D0F9AC21}"

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\COMODOBackupUtility]
@="{FA66022E-2FE4-4A29-916C-84A0D8173FBB}"

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\EDSshellExt]
@="{29FF7AB0-BE34-4992-A30B-53A9D86EE239}"

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\EncryptionMenu]
@="{A470F8CF-A1E8-4f65-8335-227475AA5C46}"

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\Eraser]
@="{BC9B776A-90D7-4476-A791-79D835F30650}"

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\IObit Malware Fighter]

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\Offline Files]
@="{750fdf0e-2a26-11d1-a3ea-080036587f03}"

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\Sharing]
@="{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}"

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\Washer]
@="{6EE51AA0-77A0-11D7-B4E1-000347126E46}"

[HKEY_CLASSES_ROOT\Directory\shellex\ContextMenuHandlers\WinRAR]
@="{B41DB860-8EE4-11D2-9906-E49FADC173CA}"

[HKEY_CLASSES_ROOT\Directory\shellex\CopyHookHandlers]

[HKEY_CLASSES_ROOT\Directory\shellex\CopyHookHandlers\CDF]
@="{67EA19A0-CCEF-11d0-8024-00C04FD75D13}"

[HKEY_CLASSES_ROOT\Directory\shellex\CopyHookHandlers\FileSystem]
@="{217FC9C0-3AEA-1069-A2DB-08002B30309D}"

[HKEY_CLASSES_ROOT\Directory\shellex\CopyHookHandlers\Monitor]
@="{7842554E-6BED-11D2-8CDB-B05550C10000}"

[HKEY_CLASSES_ROOT\Directory\shellex\CopyHookHandlers\MyDocuments]
@="{ECF03A33-103D-11d2-854D-006008059367}"

[HKEY_CLASSES_ROOT\Directory\shellex\CopyHookHandlers\Nokia]
@="{416651E4-9C3C-11D9-8BDE-F66BAD1E3F3A}"

[HKEY_CLASSES_ROOT\Directory\shellex\CopyHookHandlers\Sharing]
@="{40dd6e20-7c17-11ce-a804-00aa003ca9f6}"

[HKEY_CLASSES_ROOT\Directory\shellex\DragDropHandlers]

[HKEY_CLASSES_ROOT\Directory\shellex\DragDropHandlers\Eraser]
@="{BC9B776A-90D7-4476-A791-79D835F30650}"

[HKEY_CLASSES_ROOT\Directory\shellex\DragDropHandlers\UltimateZip DragDropHandler]
@="{2F860D82-AF3C-11D4-BDB3-00E0987D8540}"

[HKEY_CLASSES_ROOT\Directory\shellex\DragDropHandlers\WinRAR]
@="{B41DB860-8EE4-11D2-9906-E49FADC173CA}"

[HKEY_CLASSES_ROOT\Directory\shellex\PropertySheetHandlers]

[HKEY_CLASSES_ROOT\Directory\shellex\PropertySheetHandlers\Sharing]
@="{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}"

[HKEY_CLASSES_ROOT\Directory\shellex\PropertySheetHandlers\{1F2E5C40-9550-11CE-99D2-

00AA006E086C}]

[HKEY_CLASSES_ROOT\Directory\shellex\PropertySheetHandlers\{596AB062-B4D2-4215-9F74-

E9109B0A8153}]
@=""

[HKEY_CLASSES_ROOT\Directory\shellex\PropertySheetHandlers\{ECCDF543-45CC-11CE-B9BF-

0080C87CDBA6}]

[HKEY_CLASSES_ROOT\Directory\shellex\PropertySheetHandlers\{ef43ecfe-2ab9-4632-bf21-58909dd177f0}]
@=""



3d. "Drive" registry key contents

[HKEY_CLASSES_ROOT\Drive]
@="Asema"
"BrowserFlags"=dword:00000008
"EditFlags"=dword:000001d2

[HKEY_CLASSES_ROOT\Drive\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
  00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
  65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,38,00,00,00

[HKEY_CLASSES_ROOT\Drive\shell]
@="none"

[HKEY_CLASSES_ROOT\Drive\shell\find]
"SuppressionPolicy"=dword:00000080

[HKEY_CLASSES_ROOT\Drive\shell\find\command]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
  00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\
  65,00,00,00

[HKEY_CLASSES_ROOT\Drive\shell\find\ddeexec]
@="[FindFolder(\"%l\", %I)]"
"NoActivateHandler"=""

[HKEY_CLASSES_ROOT\Drive\shell\find\ddeexec\application]
@="Folders"

[HKEY_CLASSES_ROOT\Drive\shell\find\ddeexec\topic]
@="AppProperties"

[HKEY_CLASSES_ROOT\Drive\shellex]
@=""

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers]
@=""

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Advanced SystemCare]
@="{7C8D3E6A-13A6-4D8F-BF77-D267D0F9AC21}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\COMODOBackupUtility]
@="{FA66022E-2FE4-4A29-916C-84A0D8173FBB}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\CWDDriveMenuHandler]
@="{CCEFA845-DCDB-4A2F-8BED-DBE87CD198EC}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Eraser]
@="{BC9B776A-90D7-4476-A791-79D835F30650}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\GizmoShellMenuExt]
@="{AF859436-B9BD-4154-B594-2B8D1F4295A6}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Glary Utilities]
@="{72923739-5A47-40A3-9895-25AF0DFBB9E4}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\LavasoftShellExt]
@="{DCE027F7-16A4-4BEE-9BE7-74F80EE3738F}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Offline Files]
@="{750fdf0e-2a26-11d1-a3ea-080036587f03}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\ReflectShellExt]
@="{DEBB9B79-B3DD-47F4-9E5C-EA6975BAB611}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\SDContextExt]
@="{70F8E90E-353A-47AB-B297-C576345EE693}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Sharing]
@="{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu]
@="{FAD61B3D-699D-49B2-BE16-7F82CB4C59CA}"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{59099400-57FF-11CE-BD94-

0020AF85B590}]

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{D6791A63-E7E2-4fee-BF52-5DED8E86E9B8}]
@="Portable Devices Menu"

[HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{fbeb8a05-beee-4442-804e-409d6c4515e9}]
@=""

[HKEY_CLASSES_ROOT\Drive\shellex\DragDropHandlers]

[HKEY_CLASSES_ROOT\Drive\shellex\DragDropHandlers\Eraser]
@="{BC9B776A-90D7-4476-A791-79D835F30650}"

[HKEY_CLASSES_ROOT\Drive\shellex\DragDropHandlers\WinRAR]
@="{B41DB860-8EE4-11D2-9906-E49FADC173CA}"

[HKEY_CLASSES_ROOT\Drive\shellex\FolderExtensions]

[HKEY_CLASSES_ROOT\Drive\shellex\FolderExtensions\{fbeb8a05-beee-4442-804e-409d6c4515e9}]
@=""
"DriveMask"=dword:00000020

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\Sharing]
@="{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6}"

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\ShellExt]
@="{0B0D0025-9D78-43BF-84EF-6F308AC4D0CE}"

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{1F2E5C40-9550-11CE-99D2-

00AA006E086C}]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{596AB062-B4D2-4215-9F74-

E9109B0A8153}]
@=""

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{7988B573-EC89-11cf-9C00-

00AA00A14F56}]
@=""

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{ECCDF543-45CC-11CE-B9BF-

0080C87CDBA6}]

[HKEY_CLASSES_ROOT\Drive\shellex\PropertySheetHandlers\{fbeb8a05-beee-4442-804e-409d6c4515e9}]
@=""

 

Question Info


Last updated March 26, 2018 Views 308 Applies to:
Answer
Answer
It seems I managed to solve the problem on my own. Did two things:

1. Set the registry keys determining the programs associated with "Directory", "Drive" and "Folder" objects to defaults using the settings found here: http://www.dougknox.com/xp/file_assoc.htm

HKEY_CLASSES_ROOT\Directory\
HKEY_CLASSES_ROOT\Drive\
HKEY_CLASSES_ROOT\Folder\

2. Granted the "Users" group permissions to read all these keys in the registry. For some reason the access was working only partially for standard users.

Not sure which finally solved this, but after I had completed 1. and 2. for the "Folder" object, clicking "My Computer" and any folder works normally for all users in the computer.

I am suspecting that some recent program installation that adds associated actions for these objects messed up the registry. Suspects are Norton Antivirus and dbPowerAmp.

Thanks for the suggestions for solving this problem!

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