Question

Q: Can't get out of "Active Desktop Recovery" Screen. Runnining windows XP sp3

My "Active Desktop Recovery" screen appears to be frozen.  I can't get out of it.  I am running Windows XP sp3.

Answer

A:

Hi,

Have you made any changes prior to start of this issue?

Method 1:

Step 1: Go to task manager by pressing ‘’Crtl+alt+del’’ key and try to stop the Active Desktop Recovery process.

Step 2: Try Right clicking on the Active Desktop Recovery window and select Desktop.

Method 2:

Step 1: Could you check if the same issue occurs in safe mode.

To start the computer in safe mode.

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

Please perform the clean boot if the issue doesn't occur in Safe mode.

Step 2: Clean Boot

How to configure Windows XP to start in a "clean boot" state

http://support.microsoft.com/kb/310353

 

Note: After clean boot troubleshooting step, follow the “Steps to configure Windows to use a Normal startup state” in the provided link to return your computer to Normal startup mode.

 

Method 3: To turn on the Active Desktop interface

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/ie4_turnon_active_desktop.mspx?mfr=true

 

Also refer: What is the Active Desktop interface?

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/ie4_whatis_active_desktop.mspx?mfr=true

Hope this helps.

Abdul Raqeeb Kola
Former Microsoft Senior Support Engineer/ Sr. Blogger

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Views: 2,596 Last updated: March 26, 2018 Applies to: