Question

Q: Active Desktop Recovery problem__

Windows XP - recently the compuer hung and I had to hold the power button to turn off the computer. Since then the computer displays the active desktop recovery screen. If I choose click the restore my active desktop button, i get the widely reported script error

line: 65
char : 1
Error: Object doesn't support this action
Code: 0
URL: file:///C:Documents%20and%20Settings/......../Application%20Data/Microsoft/Internet%20Explorer/Desktop.htt

Any program I try to run immediately exits reporting a "file regedit.exe is infected" security alert type error. the Antivirus software reports a security alert and IE eventually autoboots but will not displaya a webpage.

The immediate program exit means I cannot run any of the solutions (I've found) on the answers data base and so I'm completely stuck.

Any help would be appreciated.
Thanks, GCWarriror



The popup "reports" you are getting indicate that your computer isinfected with a rogue security program. It is called "rogue" because it pretends to be A Good Guy but is really Evil. Do not pay them! Removing the malware should take care of the Active Desktop issue.

Bleeping Computer has removal steps for many variants of rogues here - http://www.bleepingcomputer.com/virus-removal/remove-antivirus-vista-2010

You can also check for removal steps at these links:

Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html
Malwarebytes malware removal guides - http://tinyurl.com/5xrpft

Malwarebytes' Anti-malware (MBAM) or SuperAntiSpyware will often do the job. Both have free versions and you do not need to purchase these programs.

These may work for you and all may be well. However, in many cases the computer will also be infected with other trojans and protected by a rootkit. These machines are extremely difficult to clean. If your machine is one of these cases, either get guided help at one of the specialty forums listed at the link below OR take your machine to a local computer professional OR back up your data and do a clean install of Windows. It is your choice. I don't recommend using BigComputerStore/GeekSquad types of places.

http://www.elephantboycomputers.com/page2.html#Speciality_Sites_for_Guided_Help
MS-MVP - Elephant Boy Computers - Don't Panic!
Elephant Boy Computers - Don't Panic!

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Views: 3,490 Last updated: July 7, 2018 Applies to: