Question

Q: Windows Mail does not open attachments, can't open PDF, JPEG attachments.

June 29, 2009
PROBLEMS OPENING JPEG AND PDF ATTACHMENTS TO E-MAILS:  COMMAND FAILED TO EXECUTE.  GET HELP FROM COMMUNITIES.

I went to communities and found this answer:

ATTEMPTED FIX NO. 1

>> VISTA PROBLEM
>> To correct go to:-
>> Windows Mail
>> Tools
>> Options
>> Security
>> 2nd Box must be blank ( do not allow attachments to be saved or opened that
>> could potentially be a virus)
>> Apparently things get changed on updates that we don't see!
>> If it recurs check to see iof box has become ticked again, if not come out
>> of windows mail and then go in again and it should be okay.

I did this, and this his did not solve the problem.

ATTEMPTED FIX NO. 2


So I went to my Antivirus program, Avira Antivirus,
and I changed:

Configuration > GUARD > SCAN WHEN READING And WRITING > USE FILE EXTENSION LIST >

And here, in the list of file extensions to Scan and Guard against, I deleted from the list:  JPEG, JPG, PDF.

This did not solve the problem.

ATTEMPTED FIX NO. 3


I also run the new MICROSOFT SECURITY ESSENTIALS, BETA.

went to MICROSOFT SECURITY ESSENTIALS (BETA) . SETTINGS > EXCLUDED FILE TYPES > and added *.jpeg and *.pdf

There was no change, when I tried to open the PDF attachment I still received:  "Command Failed to Execute"



ATTEMPTED FIX NO. 4

(By the way, I have nothing better to do in my office on a busy Monday morning than fix this bug for MSFT).

I deleted IE 8 from my system, and in fact deleted all IE from my system, I will stick with Mozilla.


No change.


ATTEMPTED FIX NO. 5

I finally found a message board and followed the suggestions of Saving the file to my desktop and then
opening it with Adobe, and that worked fine.


WHY CAN'T I JUST OPEN EMAIL ATTACHMENTS FROM MS MAIL ?

Answer

A:

OK, I found another thread with an answer that works.

Why this answer works, I have NF Idea.

Instead of opening the Mail program from a desktop shortcut, and instead of opening the mail program from the Start menu, one must:

Go to :All Programs, and then choose Microsoft Mail.

Then the attachments will open.

It worked for me, it is worth a try.

Good luck to you.  I know this is no fun.

Did this solve your problem?

Sorry this didn't help.

7 people were helped by this reply



 
Question Info

Views: 32,086 Last updated: April 26, 2018 Applies to: