Unknown error 0x88982F50 when attempting to change properties of a JPEG in Windows Photo Gallery

I am running Windows Vista Home Premium Service Pack1 and have been using Windows Photo Gallery to managemy photos. I like the fact that I can embed tags and ratings into the JPEGs.

I have just noticed however, that the tag information is no longer being stored in the JPEG file. I know this because when I veiw the properties of the file the tag information I have in Windows Photo Gallery is not present. If I try to change the properties directly I get an error message stating:

An unexpected error is preventing the operation. Make a note of this error code, which might be useful if you get additional help to resolve this problem: Error 0x88982F50: No Error Description Available.

I have checked that the file is not read-only etc.

I have searched Microsoft.com for this error and have found no help. I have searched the internet and have seen numerous forums mentioning this issue, but I cannot find a solution.

Note that when I try to fix a picture in Windows Photo Gallery (crop/red eye etc) I also get an error, which says I cannot save the changes.

To me it looks like a component is broken or missing, but how is it resolved?

 

Question Info


Last updated August 17, 2019 Views 11,094 Applies to:
Answer
Answer

Hi RealPaulus,

Solution for the Error 0x88982F50:
1. Open Task Manager by right-clicking on the taskbar on
the bottom of your screen and choosing Task Manager from
the menu.

2. Click on the Processes Tab along the top of the Task
Manager screen.

3. In the Processes Tab, find the button in the lower left
of the screen that says "Show processes from all users"
and click it. Click "Continue" at the UAC prompt that
comes up.

4. The screen should go dark for a moment, then return with
many more processes listed. Click on the column "Command
Line" to sort the list and look for:


"C:\Program Files\Windows Media Player\wmpnetwk.exe"

The description in the next column over will read:

Windows Media Player Network Sharing Service

 

5. Click to select this process. Then click the "End
Process" button in the lower right of the screen.
Confirm "End Process" as necessary.

6. Do steps 1 - 5 prior to opening a Windows Explorer
window for the first time in that particular session.

Eliminating this one Process from Task Manager will
restore Windows Explorer's ability to "see" as well as
"add", "delete" or "edit" Tags or other file properties to
JPEG files.

Gurudath M S

QUESTMSG

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