Problem with Netflix instant play movie

I have been trying to watch an instant play movie from Netflix, and I get an error message #1001.  According to Netflix there is a problem with microsoftlight.  I uninstalled and then reinstalled.  No help.  Any suggestions?

Question Info

Last updated November 10, 2018 Views 65,591 Applies to:
Hi ozziemom,


Thank you for using the Community Forum for Vista.


Have you tried just uninstalling Sliverlight and running the movie that way?


You might want to use system restore if you know when you installed Silverlight.

If you don't know the date you can open Control panel and go into Programs and Features, then find silverlight and check the date next to it.

Below are instructions on how to use System restore.


Let us know if this does correct the issue.


The System Restore Tool ____ _______

Other troubleshooting methods, such as using the System File Checker tool, may not resolve the issue. If they do not resolve the issue, and the issue that you are experiencing started occurring recently, you can use the System Restore tool. By using this tool, you can restore the computer to an earlier point in time.

Using the System Restore tool may not necessarily help you determine the issue. The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time in which you did not experience the issue. When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

To restore the operating system to an earlier point in time, follow these steps:

  1. Click Start , type system restore in the Start Search box, and then click System Restore in the Programs list.

If you are prompted for an administrator password or confirmation, type your password or click Continue .

  1. In the System Restore dialog box, click Choose a different restore point , and then click Next .

  2. In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next .

  3. Click Finish .

    The computer restarts, and the system files and settings are returned to the state that they were in at the time that the restore point was created.

Here is a link to System Restore if you would like more information


Matt Hudson
Microsoft Answers Support Engineer
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Matt Hudson

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