internal error - failed to expand shell folder constant "user docs

i am trying to install x-oom movie clone 5 on my laptop running vista.  i am not having much luck as i keep getting an error message: internal error - failed to expand shell folder constant "user docs".  reading previous posts etc i realise i may have inadvertently moved (by dragging + dropping to a different drive) my original "documents" folder.  i have since added a new folder at c:\users\carol, which i've called "documents", but this has not helped - and a previous post indicated that i might need to have a "locations" tab in this folder in order to be able to reset the defaults - this is obviously missing from the one i created!  heeelp!! 

Hi Carol,

You have mentioned that you don’t remember the location so, created a new folder with the same name which will not work. Try the below methods.


1.       Right Click on Start

2.       Select Explore from the Menu

3.       Click on the Users Folder and see if you are able to find the folder.


Type this command %USERPROFILE%\Documents   in the start search box and check if you are able to find the folder.


·     Click on Start  and in the start search box type regedit and press enter

·     Go to the location   HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

Once “User Shell Folders” is highlighted, right click that key and select export and save that to your computer as a backup.

Once you have exported that key, select “User Shell Folder” and on the right pane locate Personal and see what the path is set to. Set it to the default which will be %USERPROFILE%\Documents (Double click Personal to change the Value). If the Personal is missing from there you are going to create it. Follow the steps below.

While User Shell Folders is still highlighted, in that right pane right click an open area and select new, then Expandable String Value. Once that Value is created (Personal), right click that new Value and select modify. In the Value data field type or copy and paste the following as the Value %USERPROFILE%\Documents and click ok.

For more information visit

Thanks and Regards,

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Last updated July 26, 2020 Views 30,365 Applies to: