Help- I activated Fingerprint Enrollment Wizard and Logon Manager & want to deactivate. How is this done?

I tried to uninstall and then the system locked me out asking for a password I do not have. I had set it up on initial launch when purchased and then undid the requirement. I had to do a system restore to get on my computer in safe mode. Now I'm back on and the thumb print comes up with email, etc. It is awlful and needs to go! There is little information on this and the directions are difficult to follow. Thank you for your help!

Hi Susan,


·         What is the make and model of the computer?

·         Are you the administrator of the computer?

·         What password does it ask for when removing the program?


You will have to uninstall the program to disable the same. Check to see if you can provide the password that is being asked for. You may also reply with more information so we can help you in a better way.

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Question Info

Last updated October 9, 2018 Views 111 Applies to: