Q: Error 1720. There is a problem with this windows installer package. This thread is locked from future replies

I can uninstall toolbar script a
Philip Black [09:46]: Error 1720. contact support personnel or package vendor -can't run script vbisff open uninstall script error-path not found?
There is a problem with this windows installer package.
I can't uninstall toolbar script and program icon i
 *** Email address is removed for privacy ***



Dec. 12, 2013 - Here's the Paint.Net fix!  I could not install, uninstall or even use Paint.Net without getting the following message. 

"Error: There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor” when trying to uninstall"

After trying to uninstall and reinstall Microsoft .NET Framework 3.5 SP 1, as suggested at one Microsoft site, I found the following link which totally resolved "ALL" my Paint.Net installation problems.


Microsoft Fix-It

After using Microsoft Fix-It, the program states that this service is no longer available but thankfully it's still working at the time of this comment.  Good Luck!

Did this solve your problem?

Sorry this didn't help.

43 people were helped by this reply



I have the same problem.  Unable to uninstall programs. 

Vista64 Home Premium.  My error code is 1719 not 1720 but it says the same thing. Error 1719. The Windows Installer Service could not be accessed.  This can occur if the Windows Installer is not correctly installed.  Contact your "support personnel for assistance." I am my own support, unfortunately. 

I have unregistered and re-registered the file.  There are instructions on how to fix this unless you are a vista user and no instructions on how to fix this error related to Vista or Vista64.

The steps here suggesting I download the installer does not work either.  In fact when I select my version of Vista and download the file and try to run it a popup tells me its not the appropriate version for my version of Windows Vista.  It is! 

Step 1.  AFter finding and downloading and running the appropriate installer download, a popup tell me its the wrong version.  It wasnt.
Step 2.  I stopped the service, then restarted: no help.  Set it to Manual and Automatic; no help.
Step 3.  Cannot help until possibly AFTER I get the installer working.

I cannot find help for this error.  Apparently the Installer 4.5 is PART of Vista and replacing the file is not an option.  I have had this problem for quite awhile.  Have been searching for a solution off and on and have not solved it yet.


Did this solve your problem?

Sorry this didn't help.

35 people were helped by this reply

Question Info

Views: 364,474 Last updated: April 20, 2018 Applies to: