I have seen several good posts regarding Dell's DataSafe Online, but none were able to help me with my problem. On this laptop, Dell's DataSafe Local Backup is running. It kept popping up messages asking to update and was annoying. I decided to uninstall it from the Control Panel since I don't use it anyway. It got to some point in the uninstall and just froze up.
The icon still shows up in the System Tray, and is still listed in the programs to uninstall in the Control Panel. I have spoken with Dell twice now, just to make sure what they are telling me is consistent and hopefully accurate. They said that the software cannot be uninstalled because it is needed in the event the system has to be restored to factory settings using the image that is on a separate partition.
It appears that the software is only partially uninstalled. They tell me that the only way to get the software back on the machine is to do a restore to factory settings. They said that I should have merely disabled the software in msconfig. The problem I have with that is that if they need the software to remain on the machine, then they should have the OS not display it as a removeable piece of software.
Now when the computer boots up to the Vista interface and desktop, there is an error message saying that it couldn't start DataSafe. Rather than restore this machine to as it was from the factory and have to backup all my files and reinstall all the other software, does anyone know of a way to simply remove the software? They have told me that by using the F8 key at bootup and selecting to repair the system, that the last option in the list is to restore to factory settings using DataSafe, and that even if the software has been partially uninstalled, that it should work. I would prefer just to remove the portion of the DataSafe software that is used from the desktop. Any ideas anyone?