can not install ms silverlight message error 1622

netflix wants ms silerlight program, however i uninstalled the program (netflix reqiested we do that) when i tried to reinstall i receive a message it could not install   the message number is 1622
 

Question Info


Last updated April 29, 2019 Views 5,426 Applies to:
Answer
Answer

Hi,

I would suggest you to try the following methods and check if it helps.

Method 1:

Log in to administrator account and then try installing Silverlight.

Method 2:


Run the Silverlight setup file as administrator.
a. Right click on the Silverlight setup file.
b. Select “Run as administrator”

Method 3:

Clear the temp folder.
a. Click on start select Run.
b. Type %temp% and press enter.
c. Delete all the file and folder in it and check if you are able to install Silverlight.

Method 4:


Take the ownership of Temp folder and then try installing Silverlight
a. Go to the following location: C:\Users\yourname\AppData\Local\
b. Take the ownership of Temp folder.

For further reference, check the following Microsoft article:
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-access-denied-when-opening-files-or-folders



For further assistance I would recommend you to contact Silverlight support team.
http://forums.silverlight.net/forums/13.aspx


Hope this helps.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.