can not install ms silverlight message error 1622

netflix wants ms silerlight program, however i uninstalled the program (netflix reqiested we do that) when i tried to reinstall i receive a message it could not install   the message number is 1622

Question Info

Last updated April 29, 2019 Views 5,426 Applies to:


I would suggest you to try the following methods and check if it helps.

Method 1:

Log in to administrator account and then try installing Silverlight.

Method 2:

Run the Silverlight setup file as administrator.
a. Right click on the Silverlight setup file.
b. Select “Run as administrator”

Method 3:

Clear the temp folder.
a. Click on start select Run.
b. Type %temp% and press enter.
c. Delete all the file and folder in it and check if you are able to install Silverlight.

Method 4:

Take the ownership of Temp folder and then try installing Silverlight
a. Go to the following location: C:\Users\yourname\AppData\Local\
b. Take the ownership of Temp folder.

For further reference, check the following Microsoft article:

For further assistance I would recommend you to contact Silverlight support team.

Hope this helps.

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