windows activated but says it's not genuine (mgadt results)

I have a PC that came installed with Windows Vista. We didn't like it and bought a copy of XP to use on it instead. I wanted to use XP with a different machine, so I re-installed Vista on this machine; using the COA sticker on the machine case. When I installed it was fine. Now about a month later it complains that it's not genuine. I re-entered the key and it activated fine, but still says it's not genuine. I followed the steps from one of the other posts, about stopping the license service and renaming the tokens.dat file. However, afterward it still says it's not genuine. This is very frustrating. I don't understand why the key from the machine's COA isn't working. 

Here are my results from running the MS Genuine Advantage Diagnostics Tool:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-PFV3F-K7Q4B-Q7R2X
Windows Product Key Hash: 1xWdy6ImcPPN+z/y8+cIg8C+QZY=
Windows Product ID: 89576-OEM-7253675-19195
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010100.0.0.006
ID: {C127DDA5-1A50-41B2-8793-D84F37862FC7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.100218-0019
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C127DDA5-1A50-41B2-8793-D84F37862FC7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q7R2X</PKey><PID>89576-OEM-7253675-19195</PID><PIDType>8</PIDType><SID>S-1-5-21-3316044241-2560324749-4071791818</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 755                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A11</Version><SMBIOSVersion major="2" minor="5"/><Date>20080804000000.000000+000</Date></BIOS><HWID>38323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B9K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6000.16509

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAJJR0jAChiiiSLiivOuwgpn7H8vTaubT6rFYqhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC DELL   B9K    
  FACP DELL   B9K    
  HPET DELL   B9K    
  BOOT DELL   B9K    
  MCFG DELL   B9K    
  SSDT DELL st_ex
  ASF! DELL   B9K    
  TCPA DELL   B9K    
  ____ DELL   B9K    
  SLIC DELL   B9K    
  SSDT DELL st_ex
  SSDT DELL st_ex
  SSDT DELL st_ex


 

Question Info


Last updated May 7, 2019 Views 2,648 Applies to:

Hi,

 

I apologize for the inconvenience. Genuine Windows is a recurring process that checks your product key to ensure its being used with the hardware it was paired with during activation. If the product key is found to be non-genuine, or not valid, it's likely that the product key is either being used on another computer or is counterfeit.

 

Genuine Microsoft Windows – Frequently Asked Questions -http://Windows.microsoft.com/is-IS/Windows/help/genuine/faq

 

Also, have a look at the following article link and check if it helps.

How to activate Windows Vista - http://support.microsoft.com/kb/940315

 

Troubleshoot activation problems - http://Windows.microsoft.com/en-US/Windows-vista/Troubleshoot-activation-problems

 

Activating Windows: frequently asked questions - http://Windows.microsoft.com/en-US/Windows-vista/Activating-Windows-frequently-asked-questions

 


Hope this helps.

Regards,
Anil

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The problem appears to be in the Licensing Store - please try the following.....

 

Recreate the Licensing Store with the correct data.

 

1) Open an Internet Browser window.

2) Type: %windir%\system32 into the browser address bar.

3) Find the file CMD.exe

4) Right-Click on CMD.exe and select 'Run as Administrator'

5) Type: net stop slsvc (it may ask you if you are sure, select yes)

6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

7) Type: rename tokens.dat tokens.bar

8) Type: cd %windir%\system32

9) Type: net start slsvc

10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

11) Restart your computer twice. 

 

You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

 

Once complete, run another MGADiag report and post back with the results.     

Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

This is not an answer. I know the sticker is genuine. If the key is being used by another computer (I know it's not within my home): 1) how is that possible? and 2) how is that my problem? 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I unmarked this as an answer. I appreciate your help, but if you'd read my OP, you'd know that I already tried these steps. After doing so, I posted my results. It still comes up as invalid. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

In that case why did you not respond earlier?

The assumption tends to be that lack of response indicates that the poster is satisfied.

 

Please post a new MGADiag report as requested - it should have changed.

 

Noel Paton
Nil Carborundum Illegitemi -
No, I don't work for Microsoft!
http://www.crashfixpc.co.uk

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.