winlogon.exe application error

OP: winlogon.exe

after five minutes of starting laptop with windows vista installed

everything except wallpaper nd cursor disappears

erroris winlogn.exe application error

the instruction could not be read 

0x775654  is referenced at 0x667822

memory location here is not exact

please help me

 

Question Info


Last updated September 2, 2019 Views 5,816 Applies to:
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Answer
Hi,

1. Since when are you facing this issue?
2. Were there any changes made prior to this issue?

Winlogon.exe application errors can happen for a number of reasons, usually as a result of virus, Trojan or other kind of malware infection or system file damage due to faulty hardware, especially RAM [Random access memory or hard drive.

 Winlogon.exe is a crucial system component that handles the login and logout procedures so such errors can completely disrupt the stability of your computer.

Step 1:

Check for the issue in ‘Safe Mode with Networking’.

‘Safe Mode with Networking’ starts Windows in safe mode and includes the network drivers and services needed to access the Internet or other computers on your network.

Access the below link to know more about ‘Safe Mode with Networking’:
http://windows.microsoft.com/en-US/windows-vista/Advanced-startup-options-including-safe-mode

Step 2:

If the issue does not persist in Safe Mode with Networking, then put the computer in a clean boot state and check if the issue persists.

a. Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.

b. Refer the following Microsoft KB article for more information on how to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7?
http://support.microsoft.com/kb/929135

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

Step 3:

I would strongly recommend you to run the Virus Scan in ‘Safe Mode with Networking’. .

a. If you don’t have anti-virus software installed on your computer, I suggest that you run a Malware scan on your computer.

http://www.microsoft.com/Security_Essentials/ 

b. I would recommend you to run online Virus Scan to remove any infections, if present.

Follow the link below to run the free online scan:

http://onecare.live.com/site/en-us/default.htm 

Regards,
Manasa P – Microsoft Support.

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