windows vista unexpected shutdown

hello,

the vista OS suddenly gives the blue-screen and restarts. i used sfc /scannow, it says found corrupt files but was unable to fix it.

below are details i was able to collect regarding this error. hope its helpful in solving this problem.

problem: shut down unexpectedly

Problem signature
Problem Event Name:    BlueScreen
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    17417

Files that help describe the problem
Mini042510-01.dmp
sysdata.xml
Version.txt


Extra information about the problem
BCCode:    7a
BCP1:    C041D0D0
BCP2:    C0000185
BCP3:    62705860
BCP4:    83A1A324
OS Version:    6_0_6002
Service Pack:    2_0
Product:    768_1

Server information:    0f019460-7563-4376-8192-26fe074295e3

details from the event viewer - xml view

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2010-04-25T13:45:02.000Z" />
  <EventRecordID>126717</EventRecordID>
  <Channel>System</Channel>
  <Computer>DHARSHANA</Computer>
  <Security />
  </System>
- <EventData>
  <Data>9:42:48 PM</Data>
  <Data>25/4/2010</Data>
  <Data />
  <Data />
  <Data>21995</Data>
  <Data />
  <Data />
  <Binary>DA0704000000190015002A0030005801DA070400000019000D002A00300058013C0000003C000000000000000000000000000000000000000100000000000000</Binary>
  </EventData>
  </Event>

please help me in solving this problem. thank you.

 

|

Is any part of the laptop so hot that if you touch it you need to pull your hand away because of the heat?  Overheating is a common cause of unexpected shutdowns.  Check to make sure the fan is running and do your best to clean out the intake and exhaust vents (I know it's hard on a laptop but do your best).

Do you get any error messages or does it just power down?  Does it shutdown gracefully (closing programs and such like you hit shutdown yourself) or does it abruptly crash closed?  You say you are getting blue screen error messages - this typically means a hardware-related problem (but not alll the time).  There is other text and codes on the bluescreen message that are important to help narrow down the cause - if you could provide them EXACTLY that would help.

Read the posts and follow the steps suggested by Spirit MVP in the following thread regarding the Blue Screen of Death.  They should help you resolve your problem. http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/8cd8362e-7d06-46fb-afd7-84d54b6a8ea7.  A lot of what he suggests is duplicated below, so you can skip whichever steps you've already tried (depending on whether you deccide to try the below first or try his procedures first - that's up to you).

What AV program are you using (name and version) and is it up to date?  Has it detected any infections recently (even if it says it cleaned them)?  If so, do you know the names of the infections?  You may be infected with malware.  Try to run anti-malware programs (in safe mode with networking if necessary). To fix this problem (if it is a problem) download, install, and run the following two programs: http://www.malwarebytes.org/mbam.php and http://www.safer-networking.org/en/index.html.  You may also want to try a free trial of Pandasoft (http://www.pandasecurity.com/usa/homeusers/solutions/global-protection/).  Before downloading pandasoft, uninstall whatever anti-virus program you are currently using (because installing and running two at the same time can cause conflicts, freezes, and all sorts of problems).  Once you've uninstalled your current AV program, download, install, update, and scan using Pandasoft.  I think you might be amazed at how much it finds that the other software missed.  Once complete, uninstall pandasoft and re-install your current AV program (unless you decide to switch which I did when I first tried it about 4 years ago).  You may also want to try the new, free Microsoft Security Essentials http://www.softpedia.com/progDownload/Microsoft-Security-Essentials-Download-131683.html (with the same caveat that only ONE AV program can be installed and running on your system at any one time).  You may also want to try the free Avira at: http://www.free-av.com/ and Avast at: http://www.avast.com/index.  Reboot after completing all the scans.  You may also want to try the free OneCare at http://onecare.live.com/site/en-us/default.htm and let it run all the options (except the registry cleaner) because that’s good maintenance (it will take some time to complete but can be done in the background).

If those optonss don't work, we'll need to do a general troubleshooting to try to find the cause and repair it.

Do you know when this problem began?  Try a System Restore to a point in time BEFORE the problem began.  Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.  Be sure to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.  Use the recovery disk if the system prompt doesn’t work.

If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk.  Here's the procedure:
http://www.bleepingcomputer.com/tutorials/tutorial148.html.  To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence.  To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup.  Push it quickly. Make the changes, save your work, and exit.  Put the CD in the drive and reboot.  When prompted, push any key to boot from the CD.

If you don't have either disk, you can make a bootable Recovery Disk using
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD.

If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk).  Then let's check some of your system files:

Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).

If using the disk, cd to C:\Windows\System32.  Type sfc /scannow and enter and let it run.  It will scan and try to fix some of your system files.  Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using
http://support.microsoft.com/kb/928228.  Try to post any corrupted files here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).

While in Command Prompt, type chkdsk /f /r and enter and let it run.  It may want to schedule itself to start at the next startup.  Agree and then reboot so the program can run. It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.

If that doesn't work, then please post any repeating error messages from the Event Viewer concerning shutdown (Start / Control Panel / Administrative Tools / Event Viewer – or typing eventvwr from the command prompt).  Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm.

This could be caused by device driver problems or hardware problems in general.  http://www.vistax64.com/tutorials/88236-repair-install-vista.html.  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. If the other procedures don't work, THIS one is almost certain to work.  You may have a lot of updates to re-install (including any service packs you had to remove).  If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows: http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.  

Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears.  Check each device for a red x, yellow ! or white ?.  These identify devices with problems (probably drivers, but also conflicts or something else).  Click on each for further details and troubleshooting tips.  If you need to get drivers (you should do so for as many devices as you have time for - this can help in ways beyond just resolving this issue), do so from the computer vendor or device manufacturer (NOT from Microsoft Updates).  In fact, you should turn off automatic driver updates from Windows Update as follows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Proceed as follows to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm.  Once you have the drivers, you can install them through Device Manager as follows: http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

To test your hard drive, check the manufacturer and then get the diagnostic utility from: http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html.  If it fails the test, replace it.  If it passes the test, then there's probably nothing wrong with it.

You can also test your RAM at
http://www.memtest.org/.  If it fails, test each chip individually to find those that are bad and replace them.  If it passes, RAM is probably OK.

It's hard to test any other devices on the system (especially a laptop) without special tools or special (expensive) diagnostic programs (and parts to swap out to check to see if the problem moves - again, hard with a laptop).  If we've reached this point and the problem still exists and the laptop is still under warrranty, initiate an immediate claim.  If it's no longer under warranty, the manufacturer may still be willing to help you for free using certain methods (perhaps not by phone but maybe by online chat) - check it out and see if they have any advice to offer.  It may well come to the point where the only option is to take it into a computer repair shop (NOT Geek Squad or any of those big store centers) but a true professional (or maybe even the manufacturer).  We haven't quite reached that poiint but we're getting close. 

If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE).  Here's the procedure: http://www.vistax64.com/tutorials/88236-repair-install-vista.html.  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. If the other procedures don't work, THIS one is almost certain to work.  You may have a lot of updates to re-install (including any service packs you had to remove).  If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows: http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.  

If that doesn't work (or you can't get your hands on a Vista disk), then I'm afraid the only option is a clean install.  You can use Knoppix http://www.knopper.net/knoppix/index-en.html with a good ISO copier like: http://isorecorder.alexfeinman.com/isorecorder.htm along with a blank CD.  This should give you enough access to the system (if you can't get in any other way) to backup your important data.  Once done, you can do a clean install either using the genuine Windows Vista Installation Disk or the Recovery Disk or the Recovery Partition (whatever process is dictated by your computer manufacturer – you may need to contact them for the procedure and perhaps to get recovery disks).  To do a clean install proceed as follows: http://www.winsupersite.com/showcase/winvista_install_03.asp (adapted as necessary by the procedures of your computer manufacturer).  Then you will need to re-install all your programs, reset all your preferences, reconfigure your network and email settings, restore your backed up data, run Windows Update with possibly nearly 100 updates pending,...

If that point, we've reached the stage where it is likely a hardware problem and you have to decide what to do and/or who to use.

Hopefully one of these procedures will resolve your problem.  Post back in any case so we'll know how it turned out.

Good luck!


Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

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i will reply with results in a couple of days, tnx for replying to my problem.

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above shown are the bluescreen images.

in addition. i used kaspersky, malwarebytes, superantispyware,ad-aware, housecall to scan my laptop and i did deleted and quaranteed all viruses.i can assure you that my laptop is 100% clean of all infections.

i used sfc /scannow and found corrupted file but was unable to fix them, also used check disk and memory-diagnostic tools and did not find any errors.

as per your previous reply i did not attempt to use any bootable CD's to perform any repairs as im not that confident doing them,  unless otherwise its done by a professional.

 

i hope the given info is sufficient, please do look into this problem and help me. thank you.

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0X0000007a kernel data inpage error vista:  A page of kernel data was not found in the pagefile and could not be read into memory. This might be due to incompatible disk or controller drivers, firmware, or hardware.

This suggests that the problem might be some device driver (or perhaps even a device itself).  In my post above I have a procedure for checking and updating all the device drivers (and firmware if applicable).  You may want to give that a shot.  I also included tests for your hard drive and RAM which you should run to rule them out as the problem.  It can also be caused by malware (but you say your system is 100% clean so I guess we need to rule that out).

The fact that SFC found corruption it could not repair means we need to re-install the OS (since that's really the only way to repair the corrupt system files - which is probably the cause of the second error message in the dump you posted about which I could find no further informaton) - preferably a system repair/install but if necessary, a clean install.  The procedures for both of these options are listed near the bottom of my prior post.  If you have a Vista Installation Disk, try the system repair/install process first as that will preserve your data, programs, and settings (whereas a clean install will wipe the disk clean).  Remember to first backup you data in either case.

Please don't be concerned about booting to a disk.  Kids do it all the time playing games on the computer and this is really no different (as long as you follow the procedures and I've provided detailed procedures in every case where you might need to boot to a disk).  I'm sure you can do it (just based on how you were able to gather the information you've provided and how you were able to post it with the images) - but the decision is yours.  If you decide to take it into a conputer repair professional (NOT Geek Squad or any of those big store centers) check out several (and consider sending it back to manufactuerer for repair as well).  Compare costs, quality and warranties and make your best choice.  Be sure to backup you data before sending it off or bringing it in because chances are good they will wipe the hard drive clean during their diagnosis and repair procedures.

I recommend you try to follow the procedures I've previously posted in the order they are presented (though in some cases this involves booting to a CD/DVD) instead of just picking out those that don't require doing that.  There's a reason they were presented in that order - it works through from the most likely and less intrusive options to the point where a clean re-installation is the only remaining option (and hope even that fixes the problem otherwise it's probably something hardware-related and you really will need to seek the assistance of a reputable computer repair techncian.  But again, the choice is yours.  I'm just trying to help you resolve this as best I can without you needing to pay money when that may not be required.

I hope this helps.  Again, I'm confident you can do more than you think and I hope you try all the proposed solutions before spending money on what may turn out to be a costly repair that you could have done yourself.  If you do try and you have ANY problems, post them here and I'll try to walk you through them (though the instructions I've included are quite thorough and i don't think you'd have any trouble following them step-by-step).

Good luck!


Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

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tnx for the reply,i will first do the startup-recovery method. however, if the latter fails,  since i do not have an original vista installation CD i wont be able to do a repair/install on vista, and currently i do not have the time and money to spend on buying a vista CD, backing up my data and doing the repair/install on vista.

but i will post about the results on using the startup-recovery method. if this fails i will only be able to do the repair/install on vista during the middle of June (as i am a university student and only be getting my holidays in June), hopefully by that time, i hope this post will not be deleted.

thank you,

regards,

silentbutdeadly

 

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Good decision!  Try System Restore first and then Startup Repair.

Perhaps you can find someone to borrow a genuine Vista Installation Disk of the same bit-size from in the meantime - a system repair/upgrade (if necessary) is preferable to a clean install.

These posts are saved so it will be here when you get back.

Good luck!


Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

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i didn't do the system restore cuz sadly this problem started over 3 months ago and i was searching for a solution ever since, so to my knowledge the system restore points are updated and so it would not have restore points going back to 3 months.

i did the startup-recovery and it didn't find any errors.

 

as for the rest of the diagnosis mentioned earlier..will have to wait....till then goodbye.

Lorien thank you for your assistance.

regards,

silentbutdeadly.

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Last updated March 26, 2018 Views 4,064 Applies to: