windows vista blue screen error, System freezes suddenly and restarts...

   I am using windows vista and recently updated to service pack 2 and ever since my notebook suddenly freezes and restarts , it gives the following error discription...

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.0.6002.
  Locale ID: 16393

Additional information about the problem:
  BCCode: fe
  BCP1: 00000008
  BCP2: 00000006
  BCP3: 00000001
  BCP4: 91497930
  OS Version: 6_0_6002
  Service Pack: 2_0
  Product: 768_1

Files that help describe the problem:

Please guide me in resolving this problem ... Thankyou


Question Info

Last updated March 26, 2018 Views 1,274 Applies to:

Hi Sajeelsiraj,
Welcome to Microsoft Answers!
I suggest the following methods.

 Method 1

Boot to safe mode and see if it is better. Safe mode starts Windows with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed.

1.      Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Click the Start button, click the arrow next to the Lock button, and then click Restart.

2.      Do one of the following:

·         If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

·         If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.

3.      On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press ENTER. For more information about options, see Advanced startup options (including safe mode).

4.      Log on to your computer with a user account that has administrator rights.

When your computer is in safe mode, you'll see the words Safe Mode in the corners of the display. To exit safe mode, restart your computer and let Windows start normally.

Method 2

Try to place your computer in clean boot mode and check if the issue persists. To help troubleshoot error messages and other issues, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. This article describes how to troubleshoot problems in Windows Vista or in Windows 7 by performing a clean boot.

Steps to put your computer in clean boot:

1. Click Start
2. Type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

1. On the General tab, click Selective Startup.
2. Under Selective Startup, click to clear the Load Startup Items check box.
3. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
4. Click OK.
5. When you are prompted, click Restart.
6. After the computer starts, check if you the issue persist.


Click Start, in the start search box type msconfig and press enter.
Choose Normal Startup and press Apply and OK

Try and let me know if this helped.

Method 3

Run a Performance update

Method 4

When a program stops working, Windows can check for a solution for you.

1.      Click Start, and then click Control Panel. Or point to Settings, and then click Control Panel.

2.      In Control Panel, double-click Problem Reports and Solutions. Or click System and Maintenance, and then click Problem Reports and Solutions.

3.      In Problems Reports and Solutions, in the Tasks pane (on the upper left side of the window), click Check for new solutions. Windows will check for solutions to problems. This process may take a few minutes or more.

4.      If a message is displayed indicating No new solutions found, click Close. Or, if any links appear under Solutions to install or Information about other problems, click each of the links and follow the steps provided to solve those problems.


More information

How to fix Blue Screen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly

How to perform a clean boot procedure to determine whether background programs are interfering with a game or a program that you currently use

How to boot to safe mode

Try and let us know the response

Thanks and Regards,

Bindu S Microsoft Support
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