Windows Update on Vista in not working.

I have Windows Vista.  Windows Update is not working.  I receive a message that I don't have the service.  I have Cable One Services.  Any suggestions?

I am currently using Microsoft Fix it.  It says it is resolving the issue for over a hour already.  Does anyone know how to fix this problem?

Answer
Answer
Also......  Please give this a try.
 
Go into Control Panel >> click on Windows Update item
 
Click on Change settings (at top left)
 
under Important updates, click on the down-arrow pull-down
 
Click on Never check for updates
 
press OK
 
Close the Control Panel window
 
Then Logoff and restart Windows fresh.
 
When ready, go back into Control Panel >> click on Windows Update item
 
Click on Change settings (at top left)
 
under Important updates, click on the down-arrow pull-down
 
Now make the selection that you need for automatic updates
 
press OK when done
 
Close the Control Panel window
 
Next, do a fresh visit to Windows Update. Kindly advise on results.
 
If this solves the original issue, kindly click on the MARK It (at bottom) link.
~ Maurice

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Answer
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Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply (no need to quote this post):

 

1a. When (approx. date) did you purchase the computer?

 

1b. Is it a Vista 32-bit or a Vista 64-bit computer?  See...

 

   • Is my PC running the 32-bit or 64-bit version of Windows?
      http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

 

2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire?  What anti-spyware applications (other than Defender) are installed?  What third-party firewall (if any)?

 

3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

 

4. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

 

5. Assuming Vista SP2 is installed => Are ALL of the following updates listed in Installed Updates (not Update History)? [1]

 

    (a) KB2724197 [or KB2633171 if Vista 32-bit or KB2556532 if Vista 64-bit], KB2661254 & KB2749655;

    (b) KB2744842 [or KB2722913], KB2705219, KB2712808, KB2731847 and possibly KB2736233;

    (c) KB2698365, KB2691442, KB2655992 & KB2719985 [or possibly KB2721691];

    (d) KB2685939, KB2658846, KB2659262, KB2660649, KB2676562, KB2688338 & KB2690533;

    (e) KB2393802 and especially KB971029.

 

6. If Windows Vista Service Pack 2 is listed in Installed Updates, when (exact date) was it installed according to Update History (this time)? [2]

 

7a. Is Java Version 7 Update 9 (or higher) installed? TEST HERE USING INTERNET EXPLORER (ONLY!) => http://java.com/en/download/installed.jsp

 

7b. Is Adobe Flash Player v11.4.402.287 (or higher) installed? TEST HERE USING INTERNET EXPLORER (ONLY!) => http://www.adobe.com/software/flash/about/

 

8. Is Firefox, Chrome or any other alternate browser installed?

 

9. Have you ever had occasion to do a Repair Install or a clean install of Windows?

 

10. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner Registry Cleaner)?

 

==================================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)

[2] Start | Control Panel | Windows Update | View update history (in left-hand menu)

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Last updated November 9, 2019 Views 31,171 Applies to: