windows update agent 7.6.7600.256 fails repeatedly, shuts off auto updates then gets caught on a loop, between insatll and checking for updates

windows update agent 7.6.7600.256 for vista has tried repeatedly to update, fails.  I have used the fix it app and as many resources i couls find on your site, on luck.

Frustrated, please help.  I go to the update and it says to install new update agent so, I can receive the latest updates, closes the window then after 30-40 minutes get message auto updates turned off, so turn it back on and still fails.  Several times after I click install new update agent it schecks for new updates and I loop back to the install.

 

PLEASE HELP!

 

Thanks

Answer
Answer

Hi Larrygrybos,

 

·         Do you receive any error code or error message for failed update?

 

Follow the suggestions listed below for a possible fix:

 

Method 1: You may try download manually of Windows update client as per edition of 32 or 64-bit operating system:

 

32 BIT downloads:  http://go.microsoft.com/fwlink/?LinkId=178959

 

64 BIT downloads:  http://go.microsoft.com/fwlink/?LinkId=178960

 

 You may also refer the following article for more information:

 

Windows Update error 80004002

http://windows.microsoft.com/en-US/windows7/windows-update-error-80004002

 

Method 2: I would suggest you to place the computer in clean boot state and try to install the update.

 

You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

 

Note: After troubleshooting, make sure to set the computer to start as usual as mentioned in Step 7 from the KB article mentioned above.

 

Method 3: If the above method does not help then you may try steps listed in the following article and check.

 

Troubleshoot problems with installing updates

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-installing-updates

 

Let us know if this helps.

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Last updated September 10, 2018 Views 8,828 Applies to: