I have a Dell Inspiron 537s desktop computer. While I was surfing the internet the screen, mouse and keyboard suddenly froze.
Tried Ctrl+Alt+Delete to launch task manager but it did not work so I pressed the power button toforce a shutdown.
When I turned the power again dell logo appeared, the bar filled up, and shifted to an error message that says something likewindows cannot start. A recent change in hardware or software might have caused this, and prompted me to eitherstart windows repair, or start windows normally.
Both options had the same result: the prompt screen disappeared, windows startup screen appeared but froze with an empty boot bar and a Microsoft Corporation underneath it. Waited for fifteen minutes the bar stayed empty.Forced shutdown several times with no luck.
Went to Dell Support Website, launched Diagnostic by pressingF12 but it passed all the tests. Launched Dell Diagonostic that tests everything from processor, to fan, to system board, to USB, and to hard drive, but hasn't found any error.
Then pressed F8 to Repair but didn't work; tried to launch in safe mode but all bunch of lines poped butfroze again atcrcdisk.sys and please wait... Start up in last good configuration doesn't do the job either (freezes at the windows boot bar).
Please help me solve this problem.