Vista won't boot after recovering from a virus

original title: Vista won't boot - have tried everything!

A few days ago, a spyware program called "antivirus soft" was downloaded into my computer. I couldn't open any programs or files without a window popping up saying my computer was infected, and there was no way to exit it. I downloaded "Malwarebytes Anti-malware" program and did a quick scan. It found a threat and I deleted it. After restarting my computer, it only took a few minutes for "antivirus soft" to show up again.

I ran Malwarebytes again and this time did a full scan. It found 5-6 threats and I deleted them all. After restarting however, my whole layout was all screwed up. There were a bunch of missing files and programs, and the theme looked like Windows 98! So I restarted again and went into safe mode. In safe mode, all my files and programs were still there and it looked normal. I did another scan with Malwarebytes (in safe mode) and it found another threat, which I deleted.

This time when I restarted, the computer went straight to a black screen that said the following:

Windows failed to start. A recent hardware or software change might be the cause.
To fix the problem:

1. Insert your Windows installation disc and restart the computer.
2. Choose your language settings and click next.
3. Click "repair your computer"

It also gives me the following options:

4. Safe Mode
5. Safe Mode with networking
6. Safe Mode with Command Prompt
7. Last known good configuration
8. Start Windows normally

When I go into any of the safe modes, it just leads to another black screen saying there's an error. When I choose "last known config" or "start normally", it leads to a blue screen with a bunch of text (I'm not with my computer right now so I don't know what it says) and I can't do anything except shut down.

I don't have a recovery disc, so I downloaded one and burnt it to a CD. I managed to get it working, but none of the options seem to work. When I try the repair option, it finds no errors. I can't restore to an earlier point because it says there are no earlier restore points. I can't do a complete restore either. The diagnostics tool doesn't seem to do anything.

I heard someone suggest the bootrec.exe tool on another forum, so I tried everything with that and it still didn't do anything.

Nothing seems to work. Help!



Question Info

Last updated March 26, 2018 Views 1,698 Applies to:
STOP Error 0x00000069: IO1_INITIALIZATION_FAILED. STOP error 0x69 means that the initialization of the I/O system failed for some reason. STOP code 0x00000069 may also display "IO1_INITIALIZATION_FAILED" on the same STOP message.

From what I've raad,  a re-installation of Vista and the device drivers is the only suggested solution (though just the drivers alone first may work if you do them all).  I realize you don't have disks but you should be able to discuss this with the manufacturer and they should provide you with a set of Recovery Disks to restore the computer to factory-original conditions (but this is like a clean install). To do a system repair/upgrade install, you need a genuine Vista Installation Disk (you can borrow one from ANYONE as long as it is the same bit-size).

You may be having troubles with your device drivers.  Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears.  Check each device for a red x, yellow ! or white ?.  These identify devices with problems (probably drivers, but also conflicts or something else).  Click on each for further details and troubleshooting tips.  If you need to get drivers (and you shoud do any you have time to do - they may help in ways beyond just resolving this problem), do so from the computer vendor or device manufacturer (NOT from Microsoft Updates).  In fact, you should turn off automatic driver updates from Windows Update as follows: Proceed as follows to get the drivers:  Once you have the drivers, you can install them through Device Manager as follows: may also want to try the Driver Verifier Manager to see if you can identify the driver or device responsible:

If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE).  Here's the procedure:  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install (including any service packs you had to remove).  If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows:  

If that doesn't work (or you don’t have the disk), then I'm afraid the only option is a clean install.  You can use Knoppix with a good ISO copier like: along with a blank CD.  This should give you enough access to the system (if you can't get in any other way) to backup your important data.  Once done, you can do a clean install either using the genuine Windows Vista Installation Disk or the Recovery Disk or the Recovery Partition (whatever process is dictated by your computer manufacturer – you may need to contact them for the procedure and perhaps to get recovery disks).  To do a clean install proceed as follows: (adapted as necessary by the procedures of your computer manufacturer).  Then you will need to re-install all your programs, reset all your preferences, reconfigure your network and email settings, restore your backed up data, run Windows Update with possibly nearly 100 updates pending,...

I wish I had a better option, but these appear to be the only alternatives for this particular error.

I hope this helps.

Good luck!

Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

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