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Hi Gurra1,
Welcome to Microsoft Answers Forums.
• When exactly you get the Blue screen of death?
• How did you perform the system restore?
I would suggest that you try performing the system restore using the Windows vista installation disk.
First, start the computer from the DVD\CD drive. To do this, follow these steps:
1. Insert the Windows Vista CD or DVD, and then restart the computer.
2. When you receive the following message, press any key:
Press any key to boot from CD or DVD.
3. Set the following preferences, and then click Next:
o Language to install
o Time and currency format
o Keyboard or input method
Then, use offline System Restore to remove the Windows Vista service pack. To do this, follow these steps:
1. Click Repair your computer, select the operating system that you want to repair if it is necessary, and then click
Next.
2. Click System Restore, and then click Next.
3. Click to select the Restore Point that matches the installation date for the service pack. The Restore Point will be labeled either Install: Windows Update or Install:
Windows Vista Service Pack <version>.
4. Confirm the hard disk that you want to restore, and then click Next.
5. Click Finish, and then click Yes when you are prompted.
6. When the System Restore process is complete, click Restart to restart the computer.
7. After the computer restarts, click Close to confirm that the System Restore process has finished successfully.
If these steps successfully uninstall the Windows Vista service pack and restore your computer, you are finished.
If you are unable to perform the system restore using the vista installation disk then I would suggest that you try uninstalling the vista service pack 2 using the vista installation disk refer the below Microsoft KB article and try the steps mentioned under
Method 3: Uninstall Windows Vista service pack from a Command Prompt
How to uninstall Windows Vista service packs as a troubleshooting step
http://support.microsoft.com/kb/948537
You may also need to contact the computer manufacturer for more support.
Halima S - Microsoft Support.
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Hi Halima S,
I have the MSDN versions of the microsoft products. I assume I can use one of the MSDN Vista DVDs for repair purposes if you think it is better than the Dell built in one. However, there are no restore points on this system. Either SP2 cleared them all out
or restore points are specifically disabled on the Dell factory image.
I agree, the KB article you suggested is a good way forwards. I am already familiar with it. Since the system doesn't boot, my only option is as you say to use Method 3 from the command prompt on the repair menu.
My problem is that I cannot find the file Windows6.0-KB948465-X86 .exe on the disk (the factory image is 32bit Vista). It is either stuck in a hidden folder or doesn't exist. I searched the disk for Windows*.exe and it wasn't found. Can I download
this file somewhere or do you by any chance know what hidden folder to look for?
I have not yet tried running sfc /scannow from the repair menu command prompt. In my experience it is good at detecting problems but not able to fix much. Do you think it would be a good idea to try it?
Update: Tried it - no good. sfc /scannow won't run from the recovery command prompt: "There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again".
I'm stuck again with this until I can get hold of the uninstall file.
Update 2: Tried running sfc /scannow from the recovery command prompt from the vista install dvd. No good - "Windows Resource Protection could not perform the requested operation"
Thanks for your reply and your help.
/Gurra
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Hi Gurra1,
A. Are you still facing the same issue?
B. Did you reinstall vista?
If you have reinstalled vista on the same partition without formatting the hard drive the data will be saved on windows.old folder. Please update us on the current status.
http://support.microsoft.com/kb/932912
Bindu S -- Microsoft Support
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