Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily
disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Please answer each of the following diagnostic questions in a correspondingly-numbered list in your very next reply (no need to quote this post):
1. When (approx. date) did you purchase the computer?
2. Was it a brand-new computer when you got it or a used computer?
3. What is the full name of your installed anti-virus application or security suite andwhen (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall
4. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?
5. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)
6. Is Vista Service Pack 2 (SP2) installed? See...