Question

Q: System restore error

I've been trying to run my system restore, however I keep getting an error that tells me that says it can't complete the restore. I have Vista home premium 64 bit with SP1

Answer

A:

 

Problems with System restore:

 

 

http://service1.symantec.com/SUPPORT/sharedtech.nsf/pfdocs/2005113009323013

 

 

   1. If using Norton(Etc), disable it before using System restore; info at above link.

  2. Try SR in Safe mode:


  
Try tapping F8 at startup, and from the list of startup selections, select Safe Mode by using UP Arrow Key      to go there > then hit Enter.

   Try a System Restore once there, to pick a Restore Point before your problem..

   Click Start > Programs > Accessories > System Tools > System Restore > pick a different time > Next >  etc

  3. Malware will stop System Restore:

 

If necessary, do all the work inSafe Mode with Networking.

 

To get intoSafe Mode with Networking, tap F8 right at Power On / Startup, and use UP arrow key to get toSafe Mode with Networking from list of options, then hit ENTER.



  

http://www.malwarebytes.org/mbam.php

 

Malwarebytes is as the name says, a Malware Remover!

Download the Free Version from the link above.

Download, install, update and scan once a fortnight.

How to use Malwarebytes after it is installed and Updated:

1. Open Malwarebytes > Click on the Update Tab  across the top> get the latest updates.

2. On the Scanner tab, make sure thePerform full scan option is selected and then click on theScan button to start scanning your computer

3. MBAM will now start scanning your computer for malware. This process can take quite a while.

4. When the scan is finished a message box will appear

5. You should click on the OK button to close the message box and continue with the Malwareremoval process.


6
. You will now be back at the main Scanner screen. At this point you should click on theShow Results button.

7. A screen displaying all the malware that the program found will be shown

8. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

9. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

10. You can now exit the MBAM program.


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Run the Vista System File Checker Tool:

http://www.tech-recipes.com/rx/2231/vista_run_system_file_checker/


1. Open a Command Window in Administrator mode:

* clickStart
* click All Programs, thenAccessories
* right click on the Command Prompt option,
* on the drop down menu which appears, click on the Run as Administratoroption.

* If you haven’t disabled User Account Control (and you shouldn’t!) you will be asked for authorisation. Click the Continue button if you are the administrator or insert the administrator password.

2. Start the System File Checker

* In the Command Prompt window, type:sfc /scannow,
* press Enter.
* You’ll see “the system scan will begin”.

The scan may take some time and windows will repair/replace any corrupt or missing files. You will be asked to insert your Vista DVD if it’s needed.

Close the Command Prompt Window when the job is finished.

One caveat: you need a Windows DVD to enable SFC to make more than minor repairs.

 

http://support.microsoft.com/default.aspx/kb/928228

“How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista”

 

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If SFC finds serious errors it can not fix, you may have to do a Vista Repair Upgrade Install.

If you do not have a Microsoft Vista DVD, borrow one from a friend.

Read this Tutorial on how to do a Repair Install:


http://www.vistax64.com/tutorials/88236-repair-install-vista.html



Cheers.

 


Mick Murphy - Microsoft Partner

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Views: 1,938 Last updated: March 26, 2018 Applies to: