Problem Event Name: BEX64 Application Name: Explorer.EXE__ __

Hi,

So I turned on my computer this evening and all I got was a black screen. After some time I go the following the error.

 

Problem Event Name:    BEX64
  Application Name:    Explorer.EXE
  Application Version:    6.0.6001.18164
  Application Timestamp:    4907e791
  Fault Module Name:    StackHash_d147
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Offset:    0000000000010076
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.0.6001.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    d147
  Additional Information 2:    50eec017d74ad00e1ac65d0d466b47

5a
  Additional Information 3:    46e1
  Additional Information 4:    7e16a4f05dec25ed7e4340460d47d74

So I would like what I should do about, if there is anything that can be done about, short of doing a complete restore. I can't access any windows of any kind. I can of course start the computer in safe mode with command prompt open but even then behind the command prompt window there is still a black screen.
 

Question Info


Last updated August 17, 2019 Views 143,516 Applies to:
Answer
Answer

Hi,

Try these:

Perform clean boot.

a.    Start the computer in safe mode with command prompt.

b.    On the command prompt type “msconfig.exe” without quotation and hit enter.

c.    Then follow the steps in http://support.microsoft.com/kb/929135

 

Note: Please ensure that the computer is set to start as usual by following the step 7 from the article.

 

Diana

Microsoft Answers Support Engineer

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