Error Code 800B0100 when trying to install Windows Updates KB974145 and KB978251

Greetings and salutations:

Any help would be appreciated. 

I've tried to install these "important updates" several times with the same result - updates failed, error code 800B0100. I downloaded and installed tool KB974821 - tells me it installed - same problem. (I'm not sure if I'm supposed to do something else with KB974821 - do I have to "run" it or is just "installing" it enough? Instructions could certainly be clearer)

I tried downloading and installing the updates manually - no luck - I get varying error messages, such as "does not apply to your system" or "for a different hardware platform". 

I tried all of the above with my firewall/antivirus shut down as well - using Trend Micro - and still no luck. 

Thoughts, comments, suggestions, help? Very much appreciated. Thanks.

BTW I'm running VHP 64 with SP2 installed. Nothing should be this complicated or frustrating.

Additional information:

In another forum, where I originally posted this inquiry (I was told that the correct place to post it was here) I was advised as to how to get the results of the KB947821 tool which I ran.  (Why this information wasn't given with the instructions as to how to use the tool is beyond me). Here are the results of the scan, apparently:


Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_bthmtpenum.inf_31bf3856ad364e35_0.0.0.0_none_7ff053f99479855b Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~amd64~~7.0.6002.18112.bthmtpenum Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_wpdfs.inf_31bf3856ad364e35_0.0.0.0_none_a5e566b2d3236f6d Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~amd64~~7.0.6002.18112.wpdfs Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_wpdmtp.inf_31bf3856ad364e35_0.0.0.0_none_9f92d6d487384aad Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~amd64~~7.0.6002.18112.wpdmtp Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Component Missing 0x80070002 amd64_wpdmtphw.inf_31bf3856ad364e35_0.0.0.0_none_78371ba92ff2a242 Microsoft-Windows-WPD7IP-SKU-Package~31bf3856ad364e35~amd64~~7.0.6002.18112.wpdmtphw Package registry presence failed, possibly an orphaned package on package watchlist

Checking Packages

Checking Component Store

Seconds executed: 1695
 Found 4 errors
  CBS Watchlist Component Missing Total count: 4
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

So apparently errors have been found. What do they mean, and how to I correct them? Thank you!


Question Info

Last updated December 9, 2018 Views 213,066 Applies to:

How to resolve Windows Vista Update error 800B0100

Error Code 800B0100 in Windows Update

Error message when you try to use the Windows Update or Microsoft Update Web sites to install
updates: "0x800B0100"

How do I reset Windows Update components? - a Mr Fixit

Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and
for Windows 7


If needed you can get free incident reports.

For Windows Updates - Free Incident Report

Go Here and Click -> Windows Update fails while scanning for, downloading, or installing updates

For Security Updates you can get a Free Support Incident Report

Hope this helps.

Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

61 people were helped by this reply


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.