Error 0x00000024 unable to start Windows Vista Computer

Original title:0x00000024 (0x0000000000190444, 0xFFFFFA80061c9530, 0xFFFFFFFF0000102, 0x0000000000000000) 

My girlfriends computer crashed last night and when we try to restart it it gets just past the windows loading bar and then freezes with a black screen. I tried running startup repair and loading in Safe Mode to no avail. I have since used a vista disk to boot from and that resulted in the same freeze in that same location as booting from the hard drive. I managed to get an error report which gave me the following codes:

0x00000024 (0x0000000000190444, 0xFFFFFA80061c9530, 0xFFFFFFFF0000102, 0x0000000000000000)

I am reletively computer literate, have always been able to save my computers except when something hardware went wrong, but this is something that seems beyond me from my tinkering. I have been unsuccessful in finding out what exactly each of these codes meant, though I know they tell me what is wrong. Any help anyone could give would be appreciated as her entire college career is on the computer, including all the information she needs to complete her senior seminar this semester and graduate.

 

Question Info


Last updated April 29, 2019 Views 3,535 Applies to:
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Answer

Hi,

A "Stop: 0x00000024" error message occurs when Windows Vista encounters an unrecoverable error when it tries to access an NTFS partition or a volume on the hard disk. Typically, you receive a "Stop: 0x00000024" error message during Windows Vista Setup when one or more of the following conditions are true:
The file system or partition structure is corrupted.
A driver compatibility issue exists. For example, the file system driver for an antivirus program or for other utility can cause this issue.
To troubleshoot a "Stop: 0x00000024" error message when you try to upgrade to Windows Vista, use one or more of the following methods, as appropriate for your situation.

Caution We recommend that you perform a full backup before you implement any of the following methods.

Method 1:
Run the CHKDSK program
To run the CHKDSK (Chkdsk.exe) program, follow these steps:
Use the Windows Vista DVD to start the computer in Windows Recovery (WinRE). For more information about how to start Windows Recovery, visit the following Microsoft Web site:
http://windowshelp.microsoft.com/Windows/en-US/Help/f768809f-ed90-415f-a83f-89b42108b3551033.mspx
In WinRE, open a command prompt. To do this, follow these steps:
a) On the Install Windows screen, select the appropriate Language to install, Time and currency format, and Keyboard or input method options, and then click Next.
b) Click Repair your computer.
c) Click the Vista installation that you want to repair, and then click Next.

Note Click Load Drivers only if you have to load a driver to access a hard disk.
d) Click Command Prompt.
e) At the command prompt, type the following command, and then press ENTER:
chkdsk drive: /r
Note In this command, drive is the hard disk where you want to install Windows Vista.
Disclaimer:
While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost
If Chkdsk.exe does not find and does not repair any errors on the hard disk where you want to install Windows, run Chkdsk.exe on any other NTFS hard disks on the computer. To verify the partitions that are configured on the computer, follow these steps:
At the command prompt, type the following command, and then press ENTER:
Diskpart
At the DISKPART prompt, type the following command, and then press ENTER:
List vol
Note the hard disk information that is returned.
At the DISKPART prompt, type the following command, and then press ENTER:
exit
At the command prompt, type the following command, and then press ENTER:
exit

Method 2: Check for driver issues
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

If you are upgrading to Windows Vista, follow these steps:
a) Install updated disk controller drivers.
b) Uninstall any antivirus, any antispyware, or any backup programs that monitor the file system for changes.
c) Try to upgrade to Windows Vista again.

 

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