Question

Q: Disk read error (ctrl + alt + delete) to restart

I am using a Compaq C770US laptop and i cannot boot up my Vista Home premium 32 because of a disk read error. I don't have a recovery partition because I accidentally deleted it but i can easily order the specific recovery cds for the laptop to return it back to its factory condition. I am not sure if they would work because of the windows installation cd which i made in an attempt to have the computer repair itself using it but it failed due to no windows OS showing up and that is why i'm not sure that the recovery cds would work.

 

Would ordering recovery cds fix the problem? because i don't want to waste $16 if they don't work

Answer

A:

Hi XHairy Pers1anx,

Take a look at Pegasus’ answer in this thread and follow the troubleshooting steps. Before opening your computer, make sure that you adhere to any warranties you have with your computer manufacturer.You may need to reinstall Windows and will need the recovery disc from HP.


Dena
Microsoft Answers Support Engineer
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Question Info

Views: 1,078 Last updated: March 26, 2018 Applies to: