Crash At Start-up

Booted from a shutdown, noticed that the HD was being silent, taskbar icons weren't showing descriptive bubbles. Right-clicked task bar and desktop, screen flashed blue with white text (BSOD?) then went dark with a cursor top left. Several moments later computer restarted, showed Dell splash screen, black screen with cursor top left then a message that the computer couldn't boot with a list of 5 lines that read SATA something (don't recall exactly) and None after each line. Hit the power button and computer turned off. Booted-up in Safe Mode, looked at the Event Viewer which I couldn't decipher, then restored to the last Windows Update successfully.

Any idea what happened and if this bodes poorly for my PC. Anything I should do at this point?

Thanks.

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To be able to troubleshoot what might be causing your system to crash, we need the dump files. In an ideal situation, more than one file would be needed to establish a pattern so if you do have more than one, please upload them.

Please refer to the link below for steps to retrieve, zip and upload them to the file sharing site like onedrive, google's "dropbox, etc.

When you are done, make the folder public and share the link here.

Blue Screen of Death (BSOD) Created by ZigZag3143 (MS - MVP)
http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

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Couldn't create a minidump file.

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Couldn't create a minidump file.
To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
(In win 8 you can use the windows key "win" + "s")

Under the Advanced tab, click on the Startup and Recovery Settings button.

Ensure that Automatically restart is unchecked.

Under the Write Debugging Information header select Small memory dump (256 kB) in the drop down box (the 256kb varies).

Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

OK your way out.

Reboot if changes have been made.

If minidumps are still not being created check these reasons as to why that may be happening

For dumps to be produced The following should be correct

Page file must be on the same drive as your operating system

Page file base allocation size must be greater than installed physical RAM

Windows Error Reporting (WER) system service should be set to MANUAL

Set page file to system managed on the OS drive

Set system crash/recovery options to "kernel memory dump"

User account control must be running.

SometimesSSD drives with older firmware do not create DMPS (update firmware)

Cleaner applications like Ccleaner delete DMP files so dont run them until you are fixed

Source:

Blue Screen of Death (BSOD) Created by ZigZag3143 (MS - MVP)
http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

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I changed the settings in Startup and Recovery, restarted and no minidump folder appeared.

Don't know what "Page must be on the same drive as your operating system" refers to but my HD is not partitioned.

Looked at the Page File and it's larger than my RAM.

Checked WER and it seems to be on and set to automatic.

Don't know what "Set page file to system managed on the OS" refers to.

Don't know what Set system crash/recovery options to "kernel memory dump" is although a Google search led me back to Startup and Recovery settings.

I'm the only user.

I did read several places that sometimes a dump doesn't occur. 

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Lets see if we can find some useful information in your msinfo32 file.  Please upload a copy of your system information file. Click "start" , type "msinfo32" , Click "file" at the top of the page, select "export" and give the file a name and click "save" .

Navigate to where the file was saved to, and upload the generated text file to a public folder on your OneDrive account and post the link here.
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MSinfo

Time Type Details 
10/1/2014 6:14 AM Application Error Not Available 
9/20/2014 10:55 AM Application Error Faulting application PapersPlease.exe, version 0.0.0.0, time stamp 0x5353c06e, faulting module lime.ndll, version 0.0.0.0, time stamp 0x5333a71c, exception code 0xc0000005, fault offset 0x00025b04, process id 0x1114, application start time 0x01cfd4c1217209e9. 
9/20/2014 9:56 AM Application Error Faulting application PapersPlease.exe, version 0.0.0.0, time stamp 0x5353c06e, faulting module lime.ndll, version 0.0.0.0, time stamp 0x5333a71c, exception code 0xc0000005, fault offset 0x00025b04, process id 0xd30, application start time 0x01cfd4b7cc6776f9. 

Herd Protect malware scan of PapersPlease.exe

http://www.herdprotect.com/softonicdownloader_for_papers-please.exe-11467f9e30c965d1e3a89c5eafdee47bfe0388c4.aspx

Lets make sure your system is virus and malware free.

Download, install, update and run a complete scan with Malwarebytes. If there are malicious objects detected, remove them, reboot immediately to complete the removal process and then rescan again until the scan runs clean.

Malwarebytes (mbam) free version.
http://www.malwarebytes.org/


Note: On the first screen after setup is complete, uncheck the box that activates the full trial version


Next,

Download and run AdwCleaner,
AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/

Note: Read the instructions for running AdwCleaner on the download page, before proceeding.

When you are done, please let me know what you find.

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adw

Malwarebytes, which I use, was clean. It did, however, find a Optimizer Pro folder from July a few days ago that it hadn't before. I removed it and thought it could be related to my issue but doubted it as the folder didn't seem to have anything working in my system. (I was aware unwanted malware was installed on my PC such as Rocket, OPtimizer Pro and some others when I downloaded a program from a source that I thought wouldn't do that. Needless to say I was upset and did try to clean all that stuff off my computer. )

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Did a sfc /scannow and was told there were problems but they couldn't be repaired. 

Edit: Got the sfc details and the problem files seem to be a common issue as is discussed on this forum here.

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Thanks for your time then.

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Question Info


Last updated March 26, 2018 Views 134 Applies to: