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Q: "Cannot recovery disc for this computer. Confirm the model type" This thread is locked from future replies

Dear everyone

I have a prolem on my computer, and my computer is Sony Vaio VGN-CS230J. My computer OS is Windows Vista Home Premium 64bit. Now I use Windows 7, and I want to recovery the original OS back, but it doesn't work. When I want to recovery it, it displays a message "Cannot recovery disc for this computer. Confirm the model type". I wish everyone could help me.

Answer

A:

To return to Vista, you need to do a clean install probably including a format of the hard drive during the process (at least I would do a format just to be sure to start fresh and not accidentally install two OS on the same system which would create a bigger problem).  Make sure you backup your data first as the process will wipe your drive clean of everything.  If you are using a recovery disk or a recovery partition provided by the manufacturer, you need to contact the manufacturer for advice on how to complete the process as the recovery process is their's and not Microsoft's.  Is this the computer we're talking about:http://esupport.sony.com/US/perl/model-home.pl?mdl=VGN-CS230J&region_id=1?  We cannot help you with the recovery process beyond what I've included below (which is basicially links to the Sony site and ways to contact them or get additional information).

If you are using the Recovery Partition and it isn't working, then you may need Recovery Disks instead (that you can get from the manufacturer for a nominal fee or perhaps even make from the Recovery Partition - though if the partition isn't working I would wonder about the disks it made - see the following: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C427414&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=143790279&stateId=0).  Here is the procedure to do recovery from recovery disks according to Sony: http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C1003796&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=143790279&stateId=0 but again, we can't help you with this.  The error you are getting suggests the recovery information does not match the model of computer - which may mean there was an error during production (either with the computer or with the recovery software) - but I don't know that for sure and you really need to speak to Sony about this.  http://esupport.sony.com/US/perl/support-contacts.pl?mdltype_id=24.  Considering the costs if this system is no longer under warranty, I think I would try the chat option - though not as effective or fast as the phone, it can usually answer most questions and help with most problems (and tell you how to do the things you need to do and how to obtain the things you need to get - if anything).  You know the problem and you know the situation and you know what you need to understand so it's up to you to ask the right questions and get all the answers you need.  If chat also costs, you might try e-mail though that will take much longer and you'll have to write one that asks everything you want to know the first time or you'll be going back and forth for days.

I hope this helps.

Good luck!


Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

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Views: 2,620 Last updated: April 8, 2018 Applies to: