Blue Screen.....CONFIG_LIST_FAILED

I got a blue screen error message saying:- CONFIG_LIST_FAILED.  If this is the first time you've seen this stop error screen, restart your computer.  If this screen appears again follow these steps:

Check to make sure any new hardware or software is properly installed.  If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.  If problems continue, disable or remove any newly installed hardware or software.  Disable BIOS memory options such as caching or shadowing.  If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advance start-up options, and then select safe mode.

I have tried all the troubleshooting suggestions but nothing works; can you help me??

 

Hi,

This Bug_Check can be caused by lack of memory or disk issues (space or corruption) though
there are other possible causes. Be sure to run CheckDisk as indicated below and test the
memory as indicated in the next message.

Picking up the pieces after a computer crash
http://windows.microsoft.com/en-US/windows-vista/Picking-up-the-pieces-after-a-computer-crash 

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/blue-screen-plug-and-play-detected-an-error-most/3deab2fa-4000-4136-8c78-a3d22b1db009

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
(also Windows 7)
http://www.winvistatips.com/disable-automatic-restart-t84.html

===========================================================

Check with these utilities to see if any information can be gathered :

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table.
http://www.nirsoft.net/utils/blue_screen_view.html

-------------

MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second or so
of the time of the BSOD to provide more information as to possible cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -
set it to a bit before and after the time of the BSOD.
http://www.nirsoft.net/utils/my_event_viewer.html

------------

AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the details
of all application crashes occurred in your system. The crashes information is extracted from
the wer files created by the Windows Error Reporting (WER) component of the operating system
every time that a crash is occurred. AppCrashView also allows you to easily save the crashes list
to text/csv/html/xml file.
http://www.nirsoft.net/utils/app_crash_view.html

==============================================================

BCCode: 73      0x00000073

Bug Check 0x73: CONFIG_LIST_FAILED

The CONFIG_LIST_FAILED bug check has a value of 0x00000073. This bug check indicates that one of the top-level registry keys, also known as core system hives, cannot be linked in the registry tree.

Important Info If You Have Received a STOP Code

If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

For information about how to recover from this error, see Resolving STOP (Blue Screen) Errors in Windows.

CONFIG_LIST_FAILED Parameters

The following parameters appear on the blue screen.

Parameter Description

1

1

2

The NT status code that led the Windows operating system to assume that it failed to load the hive

3

The index of the hive in the hive list

4

A pointer to a UNICODE_STRING structure that contains the file name of the hive

Cause

The registry hive that cannot be linked might be SAM, SECURITY, SOFTWARE, or DEFAULT. The hive is valid, because it was loaded successfully
.

Examine Parameter 2 to see why the hive could not be linked in the registry tree. One common cause of this error is that the Windows operating system is out of disk space on the system drive. (In this situation, this parameter is 0xC000017D, STATUS_NO_LOG_SPACE.) Another common problem is that an attempt to allocate pool has failed. (In this situation, Parameter 2 is 0xC000009A, STATUS_INSUFFICIENT_RESOURCES.) You must investigate other status codes.


BCCode: 73      0x00000073  <- read this link
http://www.faultwire.com/solutions-fatal_error/CONFIG-LIST-FAILED-0x00000073-*1130.html?order=votes

===============================================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of
Windows. TIP - Options - Advanced Filter allows you to see a time frame instead
of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html


Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of
death' crashes, and displays the information about all crashes in one table -
Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers
however there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  - 
RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
program generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not
tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html


How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Hi,

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7.
http://www.winvistaclub.com/t79.html

Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx


How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=_VwIDD9xngM



Driver Verifier
http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier
http://www.faultwire.com/solutions/using_driver_verifier.php


How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=_VwIDD9xngM


You can disable Driver Verifier
http://support.microsoft.com/kb/244617

Start - type in Search box -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with
MyEventViewer at the time of the BlueScreen.

===================================


This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW to
Hide Microsoft drivers - update those without Dump in their names. (Also update the BIOS
and chipset drivers.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and
then go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to
show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Vista Memory Diagnostic Tool

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory
Diagnostic Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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I have not been able to resolve this problem to date. The technical information listed on the blue screen is as follows:

Stop:  0 x 00000073 ( 0 x 00000001, 0 x C000017D, 0 x 00000004, 0 x F6BA6BB8 )

Beginning dump of physical memory

Physical memory dump complete

Contact your system administrator or technical support group for further assistance

It might be helpful to note that my antivirus protection was not up-to-date and so I don't really know if my laptop is affected by a bug.  Will I loose all my files, folders and pictures??

Also, the information that you sent me did not really give any valuable thought that I could possibly use.......Please help, I am desperate!!

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Hi,

We need the actual minidump file. If you have problems uploading copy it to somewhere else
on your computer, such as the desktop, and then upload it from there.

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


Please start at the top of the troubleshooters and work your way down. Do all the checks and
updates that you can to see if those help. Remember this may be a memory or other hardware
problem that will require a computer shop's assistance.

I left the link here out in my original posts above - here it is for reference.

BCCode: 73      0x00000073  <- read this link
http://www.faultwire.com/solutions-fatal_error/CONFIG-LIST-FAILED-0x00000073-*1130.html?order=votes

Rob - SpiritX

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Hi Rob,

I do not know how to let you understand that I cannot upload anything from my computer as I have a solid blue screen with the message that I have already posted.  I just cannot get past the blue screen to do anything.

How do I upload the mini-dump file when I cannot get pass the blue screen??  I have lost the desktop, I only have the accursed blue screen!!

I have tried all the troubleshooting there is to try and still nothing. I even tried to re-install VISTA and that did not work.  What next???

Respectfully,

Plumb Tired and frustrated

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Hi,

If you tried to re-install Windows and that failed then you have hardware problems and
need the help of a real computer shop (one that does its own in-shop service).

Rob - SpiritX

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Question Info


Last updated February 23, 2021 Views 1,415 Applies to: