Blue Screen on Start-up. Stop: 0x0000005

I keep getting a blue screen on start-up wiht the error code: Stop:0x0000005 (0x0000010B, 0x00000003, 0x00000000, 0x00000000)  I have a Dell Laptop Inspiron, with Win Vista OS.  It doesn't do it every time on start up.  I shut the computer down, then restart, thne hit the "Start Windows Nomally" button.  Sometimes it starts and sometimes it gives me the blue screen error code again.  This is bugging me.  Does anyone know what this codes means? 

Question Info

Last updated March 25, 2020 Views 25,452 Applies to:

Hi jnrss721,    


a)    Since when are you facing this issue? What changes were made to the system between the time everything last worked and when you noticed the problem? 

Let’s first go through the event viewer logs for any related information


Open event viewer


What information appears in event logs? (Event Viewer)


Blue Screen errors may be caused by either a software problem or a hardware problem; I would suggest you to try the following steps to narrow down the issue:



Step 1: Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...)  Except mouse and the keyboard and then boot up.

If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue.  Then get any updated drivers\software for the device.

Step 2: Boot the computer in safe mode and check if the issue persists, to do this, follow the steps below,

Access the advanced boot options menu by turning on your computer and pressing the F8 key before Windows starts. On the advanced boot options menu select safe mode


If the issue doesn’t persists in safe mode then try Step 3


Step 3:  Put the computer in clean boot and test

Follow Step 1 in the link below,

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 


If everything works fine after a clean boot, you can infer that some third party services are causing the problem.


Proceed with the remaining steps to pin-point out the third party service.

After you figure out the problem causing program, you may have to update or install a higher version of the program, if you seldom use that software you can consider uninstalling it.

Important: - Remember to put the computer back to normal startup follow step 7 in the link.


Step 4: You may follow the steps mentioned in the link below


How to fix Blue Screen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly



Let us know if this works


Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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