Blue screen "internal power error" while shutting down

Lately I've been getting the blue screen whenever I shut down my laptop (sony vaio vgn-cs21w) and in it is written that the problem is due to "internal power error". My computer cannot be normally shut down because after the blue screen it always restarts. I tried the "do not automatically restart pc after error" trick, but the only thing it did is help the laptop to shut down and not fix itself. After getting this error, my pc is working extremely slowly (to give an example it took 15 minutes to open my browser (chrome) and additional 15 minutes to open a new webpage) I tried cleaning the disc (which took a long time) but still nothing. I tried uninstalling any software and hardware I installed lately but still nothing. Can anyone help me by answering WHY do i keep getting this error and what can I do to fix it, or at least speed up my computer? it's starting to really frustrate me... should I just have it formatted?

Question Info

Last updated March 26, 2018 Views 3,284 Applies to:


1) What is the complete error message you receive?

2) Since when are you facing this issue?

3) Do you recall making any changes?

Am not sure of all the steps that you have tried, I would suggest you to try the following steps:

Method 1: Disable and re-enable hibernation and then check. To do this, follow the steps mentioned in the article below

How to disable and re-enable hibernation on a computer that is running Windows

Method 2: Open a command prompt window with elevated administrator privileges and type the following command.

a. Click onStart > Type in cmdin the search box

b. Right click on cmdthat appears on the start menu under programs and hit Run as administrator

c. Type the following command and press ENTER:

powercfg /hibernate /size 100

Method 3: Download and install all the available Windows update.

Install Windows updates

Method 4: Download and install the latest chipset (and graphic card) drivers from the computer manufacturer’s website.

You may want to refer the steps mentioned in the link below

Picking up the pieces after a computer crash

Microsoft-Forum Moderator

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