Blank blue screen

My cpu was off for about two weeks . . . turned it on and the blue screen; not the blue screen of death.  I can still see movement on the mouse and the Windows configuration follows.  Instead of displaying the desktop, I get a blank blue screen.  I have removed the RAM; the battery; the jumpers; and pressed the F10 key; all to no avail.  Is this typical of the windows update and what can I do with my investment in the computer?
Answer
Answer
Try a System Restore to a point in time BEFORE the problem began.  Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.  Be sure to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.

If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk.  Here's the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html.  To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence.  To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup.  Push it quickly. Make the changes, save your work, and exit.  Put the CD in the drive and reboot.  When prompted, push any key to boot from the CD.

If you don't have either disk, you can make a bootable Recovery Disk using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD.

If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking).  Then let's check some of your system files:

Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator.

Type sfc /scannow and enter and let it run.  It will scan and try to fix some of your system files.  Hopefully it will complete with no corruption it could not repair (if there is such corrouption post back here or try to analyze it to find the problem file(s) using http://support.microsoft.com/kb/928228.

If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE).  Here's the procedure: http://www.vistax64.com/tutorials/88236-repair-install-vista.html along with the upgrade from an earlier version of Windows section of the following: http://support.microsoft.com/kb/918884.  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side.

Hopefully one of these procedures will resolve your problem (probably the System Restore or the Startup Repair).  If not, post back and we'll try something else.  Post back in any case so we'll know how it turned out.

Good luck!
Lorien - One - MCSE/MCSA/Network+/A+

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Last updated February 12, 2020 Views 5,773 Applies to: