Computer can't find my webcam when it's built in?

Right so I'm on msn and my msn can't find a webcam but my computer has a built in webcam. And my cam has a light next to it and it's always on and when I use it it goes red but the light is just off and when i turn my computer on the light is on then the light turns off whe my computer is fully on, what the ____ is going on? Why is my laptop doing this?
 

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Last updated May 21, 2020 Views 372,152 Applies to:
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Answer

Hi newfiejay,

First we can try uninstalling and re-installing the web cam from the device manager. To do this follow the steps below:

1.      Click on Start, in the Start search bar type device manager and then press enter.

2.      At the device manager window, please check if you see the web cam, right click on the web cam and then click on uninstall.

3.      Restart the computer, the web cam will be automatically installed.

4.      Check if the web cam is working.

I hope this information is helpful.

Please let us know if you require further help.

Regards

Rehman - Microsoft Support

John Rubdy
Forum Moderator | Microsoft Community

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