Q: Windows Vista Firewall problems. Error 1068: The dependency service or group

When I try to activated my windows firewall  I get
the following message:

"Windows firewall settings cannot be displayed because the associated
service is not running.Do you want to start the windows firewall service?"

Option Yes/No.

If I clicked on "yes",another message pops up saying:

"Windows cannot run the Windows Firewall service."

Okay, so i try to start this service. I looked at service
status and its stopped, so I assume this needs to be started,so I click on

"Could not start the windows firewall service on local computer. Error 1068: The dependency service or group
failed to start."

What else can I do to gain access to windows firewall?



Hi elcri,

Can you copy and paste the last 30 lines or so of the log files in the next post for me?  If you need to get to it, please use Safe Mode by pressing F8 before Windows start up and choose Safe Mode with Networking.
Log file should be locate under the example location above.

Hope to hear back from you soon,

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Hi elcri

Do you have the Windows Vista media (DVD or CD's)?  If you do, I would like to suggest you do a Repair on Vista (in place upgrade) - instructions are listed below

Repair Installation:

You may reinstall your copy of Vista while keeping your files, settings, and programs by performing a repair installation or an in-place upgrade with the following steps: (Note:  This does not always resolve all issues, especially if the corruption was caused by a 3rd party program or service, you might need to do a clean installation if this is unsuccessful.)


Please make sure you Backup any and all important data before proceeding. Please see: Methods for backing up your files.

Always make sure you have the means to reinstall your programs, either through an install disk or having access to the installation files.


1. Insert the Windows installation disc into your computer's DVD or CD drive. You must start Windows installation while running your existing version of Windows.

2. On the Install Windows page, click Install now.

3. On the Get important updates for installation page, we recommend getting the latest updates to help ensure a successful installation and to help protect your computer against security threats. You will need an Internet connection to get installation updates.

4. On the Type your product key for activation page, we strongly recommend that you type your 25-character product key to help avoid problems during activation.

5. On the Please read the license terms page, if you accept the license terms, click I accept the license terms.

6. On the Which type of installation do you want? page, click Upgrade to begin the upgrade. You might see a compatibility report.

7. Follow the instructions.

Note: If your installation disk does not include SP1, and you are updated to it, then you will have to uninstall it before performing an upgrade install. Start -> Control Panel -> Programs -> View installed updates, then select Service Pack for Microsoft Windows and click Uninstall.


Note: The following settings will be reset to default:

Computer Sound Scheme

Device Drivers

Visual Effects

Windows Mail

Windows Services


If you notice files missing after the upgrade look in the following folders:




These files can be cleared with disk cleanup as "Files discarded by Windows upgrade".

Delete files using Disk Cleanup

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Question Info

Views: 9,478 Last updated: March 25, 2018 Applies to: