Question
108160 views

"Windows Service Centre" call saying to pay them to get virus fixed

Lady from Australia asked on

original title:Windows Service Centre

I have had a phone call from someone by the name of David (Indian speaking) who says he works from Windows Service Centre in Bankstown Sydney Ausralia.  They advised me I had a virus on my firewall and asked me to pay $80.00AUD to get the problem fixed.  One week later the problem is still there and actually worse than originally.  No receipt given and I have asked for one on 2 occasions.

Can you let me know if there is such a place called Windows Service Centre in Sydney Australia.  They also ask you to connect to teamviewer.com  and a gentleman from there phoned me after I had sent an email complaining about no receipt for my payment.  The gentleman said there is a scam happening and they are using his company called teamviewer.com

Has anyone else had similar problems.  How do I get rid of the spam

384 people had this question

Abuse history


The answered status icon Answer
A. User replied on

 

There is nothing at Google about Windows Service Centre for Sydney, Australia. 

And Team Viewer is a REMOTE Access Company for remote access to a Computer.

Windows Service Centre was not Microsoft.

That is a SCAM.

Contact your Bank and try to get payment cancelled.

And report them to the Police.

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

Also scan your Computer fpr Malware that they may have installed on your Computer:

If necessary, do all the work inSafe Mode with Networking.

 

To get intoSafe Mode with Networking, tap F8 right at Power On / Startup, and use UP arrow key to get toSafe Mode with Networking from list of options, then hit ENTER.

 

 

Read all info below before starting:

 

 

http://www.malwarebytes.org/mbam.php

 

Malwarebytes is as the name says, a Malware Remover!

Download the Free Version from the link above.

Download, install, update and scan once a fortnight.

 

 

How to use Malwarebytes after it is installed:

1. Open Malwarebytes > Click on the Update Tab  across the top> get the latest updates.

2. On the Scanner tab, make sure thePerform full scan option is selected and then click on theScan button to start scanning your computer

3. MBAM will now start scanning your computer for malware. This process can take quite a while.

4. When the scan is finished a message box will appear

5. You should click on the OK button to close the message box and continue with the Malwareremoval process.

6. You will now be back at the main Scanner screen. At this point you should click on theShow Results button.

7. A screen displaying all the malware that the program found will be shown

8. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

9. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

10. You can now exit the MBAM program.

 

 

 

If neccesary, also scan with this Program

 

 

http://www.spybot.info/en/index.html

 

Spybot Search & Destroy 1.6.2 is a very good, FREE Anti-Spyware Program.

Download, install and update it.

Once installed > Right-click on its Desktop Icon > Run as Admin

Then SCAN with it.

Update it, and scan your System once a fortnight.

 

 

 

Important re: Safe Mode

 

If you happen to find a problem that you can’t uninstall / delete, reboot the computer, and go into Safe Mode.

To get into Safe Mode, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode from list of options, then hit ENTER.

RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D while in Safe Mode.

 

If unable to install above Programs in Normal Mode:

Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating Programs to remove them.

If that happens, reboot into Safe Mode with Networking (from F8 list of Startup Options), and install, update and scan from there.

 

 

Cheers.


Mick Murphy - Microsoft Partner
69 people found this helpful

Abuse history


The answered status icon Answer
mohdrafi replied on
Microsoft does not make unsolicited phone calls to help you fix your computer

In this scam cybercriminals call you and claim to be from Microsoft Tech Support. They offer to help solve your computer problems. Once the crooks have gained your trust, they attempt to steal from you and damage your computer with malware including viruses and spyware.

Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It's better to avoid being conned rather than try to repair damage afterwards.

Treat all unsolicited phone calls with skepticism. Do not provide any personal information.

=================================================================================================

You may report it to internet crime complaint center if necessary

http://www.ic3.gov/complaint/default.aspx

Filing a complaint enables your complaint information to potentially be combined with other related subject information, which may result in the initiation or enhancement of the investigation.


Please contact microsoft consumer security support for help on virus removal

https://consumersecuritysupport.microsoft.com/

=================================================================================================

Avoid scams that use the Microsoft name fraudulently

Cybercriminals often include the names of well-known companies, like ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use e-mail to trick you, they sometimes use the telephone, instead.

Common scams that use the Microsoft name
  • "You have won the Microsoft Lottery"
  • Microsoft "requires credit card information to validate your copy of Windows"
  • Microsoft sends unsolicited e-mail messages with attached security updates
  • Someone from "Microsoft Tech Support" calls to fix your computer
Avoid these dangerous hoaxes

We do not send unsolicited e-mail or make unsolicited phone calls to request personal or financial information or fix your computer.

If you receive an unsolicited e-mail message or phone call that purports to be from Microsoft and requests that you send personal information or click links,delete the e-mail or hang up the phone .

You have not won the "Microsoft Lottery"

Microsoft customers are often targets of a scam that uses e-mail messages to falsely promise money. Victims receive messages claiming: "You have won The Microsoft Lottery!"There is no Microsoft Lottery. Delete the message.

If you have lost money to this scam, report it . You can also send the police report to Microsoft and we will use it to help law enforcement catch the criminals who send out these e-mails.

For more information, see Report Microsoft lottery fraud . To help protect yourself from these e-mail hoaxes, you can use the same general guidance that you use to protect yourself from phishing scams to help protect yourself from these e-mail hoaxes.

Microsoft does not request credit card information to validate your copy of Windows

We require that your copy of Windows is legitimate before you can obtain programs from the Microsoft Download Center and to receive software updates from Microsoft Update . Our online process that performs that validation is called the Genuine Advantage Program.At no time during the validation process do we request your credit card information.

In fact, we do not collect information that can be used to identify you such as your name, e-mail address, or other personal details.

To learn more, read the Microsoft Genuine Advantage Privacy Policy . To learn more about the program in general, see About Genuine Microsoft Software .

Microsoft does not send unsolicited communication about security updates

When we release information about a security software update or a security incident, we send e-mail messages only to subscribers of our security communications program.

Unfortunately, cybercriminals have exploited this program. They have sent fake security communications that appear to be from Microsoft. Some messages lure recipients to Web sites to download spyware or other malware. Others include a file attachment that contains a virus .Delete the message. Do not open the attachment.

Legitimate security communications from Microsoft
  • Legitimate communications do not include software updates as attachments. We never attach software updates to our security communications. Rather, we refer customers to our Web site for complete information about the software update or security incident.
  • Legitimate communications are also on our Web sites. If we provide any information about a security update, you can also find that information on our Web sites.

If this post helps to resolve your issue, please click the "Mark as Answer" If you find it helpful , Mark it as helpful by clicking on "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
67 people found this helpful

Abuse history


progress