Question

Q: The User Profile Service service failed the login, user profile cannot be loaded - and Subsequent missing folders and files and no search facility

Hi All
I got "The User Profile Service service failed the login, user profile cannot be loaded" as well.  I looked at the microsoft advice links and they mainly suggested doing a system restore and / or creating another two profiles to do a system restore as the way forward to fix it, but that was not feasible as it was the Admisistrator Account that was failing the log in.  Like the others I could not get past that point or create any other user accounts.  

The advices said to create a registry before doing the restore, The advice assured that it would not lose any personal files, data or phots, even ready it three times to be sure.  I followed the instructions but there was no system restore date so as the other two users on the computer were working fine I used that day 17 march (it would not let me put in an earlier date).  I did the system restore and the computer seems to be working fine now but I cannot find any of the picture, documents or music that were there under my original profile before it crashed.  I am good at XP but I am not so hot on Vista so whilst I have looked around and cannt find them it could be that I just dont know where to look?  I tried a seach of the computer but whenver I type in a file name 'wedding' or anything else the search nothing comes up. 

With o search facillity does anyone have any ideas of how I can recover the missing folders and files, I had just spent weeks putting in all my wedding photos and pictures of daughter as a baby as well as 80 or so albums, obviously I am a bit distressed by this.  If it is an easy fix for a compuer illiterate that does not understand tec speak then can you advise step by step how to do it? If not can you tell m what I have to say to the comptuter repair guys to ensure I get the stuff out of the hard drive. 

I have been told that I may need to send the machine to a document recovery specialist to get them back  - any other options?

One bit of learning from this is to always have two administrator accounts and
the second bit is to kick myself hard for not buying the click free back up device three weeks before!

Regards Tina R

Answer

A:

Hi Tinaoftherks

Thank you for Posting on Microsoft Answers.

When you say you cannot log in as the Administrator, on the logon screen, was Administrator one of the Users you could click on?  I ask because by default the "Administrator" account is disabled.  Your Logon could have had Administrator rights but the built in Default Administrator account is disabled by design.

I'm sorry to hear about your problem, it sounds like the profile is gone.  If I understand your Post correctly, it sounds like you tried to "repair" the Profile?  If not, the link below tells you how to repair a corrupted profile:
http://windowshelp.microsoft.com/Windows/en-US/help/769495bf-035c-4764-a538-c9b05c22001e1033.mspx

If you were truely not logging on with the Built in Administrator account, below are instructions on how to enable that account should you deem it necessary for troubleshooting purposes.

1. Go to your Start menu and in “Accessories” list, open “Command Prompt” by right-clicking on its icon and choosing “Run as Administrator”

2. When the Command Prompt window appears, enter the command net user administrator /active:yes

3. When done, log out from your current account.

4. The Administrator account should now be present on your log in screen.

To turn the build in administrator account off, do the same except the command will be
net user administrator /active:no

I truely hope this helps you find/recover your profile data.


Ken
Microsoft Answers Support Engineer
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Views: 50,067 Last updated: May 21, 2018 Applies to: