Received phone call saying I had malware (impersonating Microsoft)

original title:Funny phone call

I live in PA and got a phone call from someone who didn't speak English as a first language telling me I had malware and virus' on my computer and that he was a tech from Microsoft.  He asked if my computer was on...I said no...he told me to turn it on and he would fix it.  sounded funny to me so I asked which computer...he said mine...I said which one...he again said mine...I again said which one...that made me very wary.  I have 6 computers in my house...if he was from Microsoft and there actually was a problem, he could have told me which one...I hung up.  Fortunately for me, I have been working on computers since 1982 and I do not have online banking for that very reason and since he couldn't tell me which one (an error code would have given him my exact computer) and which operating system it used.



Question Info

Last updated January 22, 2019 Views 26,501 Applies to:
Avoid scams that use the Microsoft name fraudulently

Cybercriminals often include the names of well-known companies, like ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use e-mail to trick you, they sometimes use the telephone, instead.

Common scams that use the Microsoft name
  • "You have won the Microsoft Lottery"
  • Microsoft "requires credit card information to validate your copy of Windows"
  • Microsoft sends unsolicited e-mail messages with attached security updates
  • Someone from "Microsoft Tech Support" calls to fix your computer
Avoid these dangerous hoaxes

We do not send unsolicited e-mail or make unsolicited phone calls to request personal or financial information or fix your computer.

If you receive an unsolicited e-mail message or phone call that purports to be from Microsoft and requests that you send personal information or click links,delete the e-mail or hang up the phone .

You have not won the "Microsoft Lottery"

Microsoft customers are often targets of a scam that uses e-mail messages to falsely promise money. Victims receive messages claiming: "You have won The Microsoft Lottery!"There is no Microsoft Lottery. Delete the message.

If you have lost money to this scam, report it . You can also send the police report to Microsoft and we will use it to help law enforcement catch the criminals who send out these e-mails.

For more information, see Report Microsoft lottery fraud . To help protect yourself from these e-mail hoaxes, you can use the same general guidance that you use to protect yourself from phishing scams to help protect yourself from these e-mail hoaxes.

Microsoft does not request credit card information to validate your copy of Windows

We require that your copy of Windows is legitimate before you can obtain programs from the Microsoft Download Center and to receive software updates from Microsoft Update . Our online process that performs that validation is called the Genuine Advantage Program.At no time during the validation process do we request your credit card information.

In fact, we do not collect information that can be used to identify you such as your name, e-mail address, or other personal details.

To learn more, read the Microsoft Genuine Advantage Privacy Policy . To learn more about the program in general, see About Genuine Microsoft Software .

Microsoft does not send unsolicited communication about security updates

When we release information about a security software update or a security incident, we send e-mail messages only to subscribers of our security communications program.

Unfortunately, cybercriminals have exploited this program. They have sent fake security communications that appear to be from Microsoft. Some messages lure recipients to Web sites to download spyware or other malware. Others include a file attachment that contains a virus .Delete the message. Do not open the attachment.

Legitimate security communications from Microsoft
  • Legitimate communications do not include software updates as attachments. We never attach software updates to our security communications. Rather, we refer customers to our Web site for complete information about the software update or security incident.
  • Legitimate communications are also on our Web sites. If we provide any information about a security update, you can also find that information on our Web sites.

=========================================================== Microsoft does not make unsolicited phone calls to help you fix your computer

In this scam cybercriminals call you and claim to be from Microsoft Tech Support. They offer to help solve your computer problems. Once the crooks have gained your trust, they attempt to steal from you and damage your computer with malware including viruses and spyware.

Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It's better to avoid being conned rather than try to repair damage afterwards.

Treat all unsolicited phone calls with skepticism. Do not provide any personal information.



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