Question

Q: Log on process has failed to create the security options dialog - Computer freezing

My Vista laptop has been acting strange all day and then it suddenly froze up. Nothing would bring my computer back except pressing the power button and restarting that way. Once it started, it said "One of your discs need to be checked for consistency" and then it started up perfectly fine. I got to the welcome screen and it froze up, same thing. Had to hard restart. Once again, I got the disc consistency message, but this time it started and logged on fine. About 15 minutes later, it froze a program, and when I pressed ctrl+alt+delete to get the task mngr, the screen went totally black and I got this message:

Log on process has failed to create the security options dialog.
X - Failure - Security Options.

And I once again had to hard restart.

Help!

Answer

A:

Hello krysten1234,

 

Thank you for using Microsoft Answers forum.  I suggest you boot into safe mode and run check disk.  The steps are listed below.

1.

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer

2.

Do one of the following:

If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.

3.

On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press ENTER. For more information about options, see Advanced startup options (including safe mode) .

4.

Log on to your computer with a user account that has administrator rights.

 

 

 
1.

Open Computer by clicking the Start button , and then clicking Computer .

2.

Right-click the hard disk drive that you want to check, and then click Properties .

3.

Click the Tools tab, and then, under Error-checking , click Check Now .  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

To automatically repair problems with files and folders that the scan detects, select Automatically fix file system errors . Otherwise, the disk check will simply report problems but not fix them.

To perform a thorough disk check, select Scan for and attempt recovery of bad sectors . This scan attempts to find and repair physical errors on the hard disk itself, and it can take much longer to complete.

To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors .

4.

Click Start .


Thanks for using the Answers Forum. Please let us know how this works out.



Joseph
Microsoft Answers Support Engineer
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Question Info

Views: 133,463 Last updated: July 3, 2018 Applies to: