I received a Phone Call From Someone claiming I have a Virus

I have just recieved a phone call form someone claiming to be from Microsoft, who says that I have a virus which is sending information from my computer.

It sounds like a bit of a scam, but is there any chance that it could be genuine?

Thanks!
 

Question Info


Last updated April 19, 2019 Views 320,117 Applies to:
Answer
Hello Everyone. 

Microsoft will never contacting you in regards to obtaining personal information, password or anything else of that nature. If you receive a call or email similar to this, it is a scam know as phishing. Do not give any personal information out to anyone that calls or emails you requesting it. For more information regarding phishing scams, please see the link below. 

Thank you. 

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Answer

On Wed, 30 Jun 2010 05:52:09 +0000, RomanJake wrote:

Ok, im an idiot when it comes to the fact that i fell for this.. but i already had all the software they were going to download onto my computer.  and right after they finished fixing my computer.. i went back and fixed all the things they changed.. also the bank i use, has a excellent fraud alert department.. within 5 minutes of paying them with my debt card, the fraud alert team was calling.. i said yes i authorized it.. but be on the look out if they try and take more or anything else happens.. they said they'd monitor my account closely to be sure nothing happens.  also I've changed all the passwords, and what i could.. should I still call microsoft tomorrow to see if anything they did put my computer at risk??   yes i repeat i know im an idiot.

You fell for a scam. You should do two things:

1. Start all over from scratch and reinstall Windows cleanly. I don't
recommend that you take the risk of continuing to use the installation
you currently have. You can't be sure what they've done, and the only
thing that's really secure is a clean installation.

2. After you've clean installed, change all your passwords (not just
the bank passwords). Do it after the clean installation because
whatever you do now might be automatically reported to them.
And step 2 means that you should do step 1 ASAP. Do not hesitate.


Ken Blake

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