How to get rid of malware

You may experience any one or more of the following symptoms:
- When you start your computer, or when your computer has been idle for many minutes, your - Internet browser opens to display Web site advertisements.
- When you use your browser to view Web sites, other instances of your browser open to display Web site advertisements.
- Your Web browser's home page unexpectedly changes.
- Web pages are unexpectedly added to your Favorites folder.
- New toolbars are unexpectedly added to your Web browser.
- You cannot start a program.
- When you click a link in a program, the link does not work.
- Your Web browser suddenly closes or stops responding.
- It takes a much longer time to start or to resume your computer.
- Components of Windows or other programs no longer work.

See:
http://support.microsoft.com/kb/827315/en-us
"Unexplained computer behavior may be caused by deceptive software".

1.
Run the Microsoft Windows Malicious Software Removal Tool

 

2. Download ATF Cleaner by Microsoft MVP Atribune from http://www.atribune.org/ 

- Double-click ATF-Cleaner.exe to run the program.

- Click Select All found at the bottom of the list.

- Click the Empty Selected button.

- Click Exit on the Main menu to close the program.

- Shutdown/restart the computer.

 

3. Next, download Malwarebytes' Anti-Malware (Free for personal use) to your desktop.

- Double-click mbam-setup.exe and follow the prompts to install the program.

- At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

- If an update is found, it will download and install the latest version.

- Once the program has loaded, select Perform full scan, then click Scan.

- When the scan is complete, click OK, then Show Results to view the results.

- Be sure that everything is checked, and click Remove Selected.

 

4. Download, install, update and run: SUPERAntispyware (freeware) 

- How do I download and install SUPERAntiSpyware?

- Customer Service and Product Support (FAQs)

 

5. If still no joy see and follow carefully:
"Checking for/Help with Spyware, Malware and Hijackware"

 

 

In the event you need further assistance with malware removal, I suggest you follow the instructions at one of the ASAP Member sites that provides malware removal assistance. 

 

Part of this Guided Help courtesy of my colleague MVP Consumer Security Corrine

 

Hope this helps.


Vincenzo Di Russo
Microsoft MVP Windows Internet Explorer, Windows & Security Expert - Since 2003.
Moderator in the Microsoft Answers and TechNet Forums
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
 

Question Info


Last updated August 22, 2019 Views 623,980 Applies to:
Answer
Answer

Guided Help Part Two

When all else fails, HijackThis v2.0.2 (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in conjunction with some other utilities).
HijackThis will NOT fix anything on its own, but it will help you to both identify and remove any hijackware / spyware with assistance from an expert.
Download: http://aumha.org/downloads/hijackthis.exe

Post your log to:
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30,
or another appropriate forum for review by an expert in such matters

If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
Or you might consider deleting the User Profile altogether (although I wouldn't and trust the security of all other Profiles).

Courtesy of my colleague Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

Hope this helps,


Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & Security - Since 2003.
~ My Blog: http://blogs.dotnethell.it/vincent/
---
Vincenzo Di Russo
Microsoft® MVP Windows Insider. Internet Explorer, Windows & Security Expert ~ since 2003
Moderator in the Microsoft Community and TechNet Forums

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer
Answer
Hi,

You can follow the instructions here. And you can download programs on another computer
and transfer them to your machine via removable media.

Remove Antivirus Pro 2010 (Uninstall Guide)
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-pro-2010

Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone. (If Rootkits run UnHackMe)

Download - SAVE - go to where you out it - Right Click on it - RUN AS ADMIN

Malwarebytes - free
http://www.malwarebytes.org/


Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can download it here.

Download - SAVE - go to where you out it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)

Microsoft Malicious Removal Tool
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

-----------------------------

also install Prevx to be sure it is all gone.

Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other security programs. This is
a scanner only, VERY EFFECTIVE, if it finds something come back here or use Google to see how to remove. 
http://www.prevx.com/

PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

--------------------------------------------
Here are some online free scanners to help if needed :

http://www.eset.com/onlinescan/


http://www.kaspersky.com/virusscanner

Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

--------------------------------------------

Also do these to cleanup general corruption.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

-----------------------------------------------------------------------

If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

Hope this helps.


Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.