Exception Code: c0000005__

Sid Meier's Civilization V has stopped working.
Check online for a solution and close program.

Problem signature:
  Problem Event Name: BEX
  Application Name: CivilizationV.exe
  Application Version:
  Application Timestamp: 4c9b9294
  Fault Module Name: StackHash_a940
  Fault Module Version:
  Fault Module Timestamp: 00000000
  Exception Offset: 00000000
  Exception Code: c0000005
  Exception Data: 00000008
  OS Version: 6.0.6002.
  Locale ID: 1033
  Additional Information 1: a940
  Additional Information 2: dcf2f0e87615fe015374b77f51d2b897
  Additional Information 3: b9f6
  Additional Information 4: 07541c74c3b0b7da05ec73a24541e5b3

Does this  Exception Code: c0000005 have anything to do with Windows Vista,or is this in the game programing?


Be sure and check with the game's maker's support and their forums (if any).


Often BEX errors are caused by Toolbars such as Google, TrendMicro and others. Are you using
any 3rd party toolbars in IE? Cause and fix is same for Vista and Windows 7.

What antivirus/antispyware/security product do you have on machine? Include any you have
EVER had on this machine including those you uninstalled (they leave remnants behind which
causes issues).

Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

IE - Tools - Internet Options - Advanced Tab - click Restore Advanced Settings and then click RESET - APPLY / OK

IE - Tools - Internet Options - Security Tab - click Reset all zones - APPLY / OK

Close and restart IE and/or IE with no addons

Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java
still installs it and it causes issues - you ever update Java go back in and disable it again.) Look
for other possible problems.

Windows Defender - Tools - Software Explorer - look for issues with programs that do not look
right. Permitted are usually OK and "not permitted" are not always bad. If in doubt about a program
ask about it here.

Could be a BHO - SpyBHOremover - Free - standalone program, needs no install, download, UnZip
and run. Also not all BHO's are bad, some run toolbars and features you have added.

Startup Programs

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware UPDATE it and then
run it as a scanner.

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Question Info

Last updated April 14, 2021 Views 19,024 Applies to: