black screen with vista internet security

after logging in i get a black screen with vista internet security scan performing and says i got 25 infections. the screen has no desktop with no "my computer" or anything else!
 

Question Info


Last updated March 25, 2018 Views 693 Applies to:
Answer

That is Malware!
Your Computer is infected!

·                         Read the info below from Bleepingcomputers about MALWARE

Antivirus Vista 2010, Win 7 Antispyware 2010, and XP Internet Security 2010 are new rogues that are exactly the same program, but are shown with different names and interfaces depending on the version of Windows that it is run on. After I wrote this guide, I was told that this rogue goes under quite a few different names, which I have listed below:

·                         Antivirus Vista 2010

·                         Vista Antispyware 2010

·                         Vista Guardian

·                         Vista Antivirus Pro

·                         Vista Internet Security

·                         Vista Internet Security 2010

·                         XP Guardian

·                         XP Antivirus Pro

·                         XP AntiSpyware 2010

·                         XP Internet Security

·                         XP Internet Security 2010

·                         Antivirus XP 2010

·                         Antivirus Win 7 2010

·                         Win7 Guardian

·                         Win 7 Antivirus Pro

·                         Win 7 Antispyware 2010

·                         Win 7 Internet Security

·                         Win 7 Internet Security 2010






http://www.bleepingcomputer.com/virus-removal/remove-internet-security-2010

Follow the removal instructions at the above link.

Download, install, update and scan with each of the two programs below to check for/remove Malware/spyware.

If necessary, do all the above work in Safe Mode with Networking.

 

To get into Safe Mode with Networking, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode with Networking from list of options, then hit ENTER.

 

 

Read all info below before starting:

 

http://www.malwarebytes.org/mbam.php

 

Malwarebytes is as the name says, a Malware Remover!

Download the Free Version from the link above.

Download, install, update and scan once a fortnight.

How to use Malwarebytes after it is installed:

1. Open Malwarebytes > Click on the Update Tab  across the top> get the latest updates.

2. On the Scanner tab, make sure the Perform full scan option is selected and then click on the Scan button to start scanning your computer

3. MBAM will now start scanning your computer for malware. This process can take quite a while.

4. When the scan is finished a message box will appear

5. You should click on the OK button to close the message box and continue with the Malware removal process.

6. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

7. A screen displaying all the malware that the program found will be shown

8. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

9. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

10. You can now exit the MBAM program.




 

 

http://www.spybot.info/en/index.html

 

Spybot Search & Destroy 1.6.2 is a very good, FREE Anti-Spyware Program.

Download, install and update it.

Once installed > Right-click on its Desktop Icon > Run as Admin

Then SCAN with it.

Update it, and scan your System once a fortnight.

 

 

 

Important re: Safe Mode

If you happen to find a problem that you can’t uninstall / delete, reboot the computer, and go into Safe Mode.

To get into Safe Mode, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode from list of options, then hit ENTER.

RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D while in Safe Mode.

 

If unable to install above Programs in Normal Mode:

Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating Programs to remove them.

If that happens, reboot into Safe Mode with Networking (from F8 list of Startup Options), and install, update and scan from there.



Cheers.


Mick Murphy - Microsoft Partner

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