windows media player wont play just goes to green screen

windows media player wont play, either will windows media center. they just goto green screen, there is sound

Hello bluepole,

1.     Was Media Player and Media Center working fine before?

2.     Does the issue occur with all types of files you are playing or any particular files?

Try the below methods to fix this issue:

Method 1:

Reduce the hardware acceleration (or turning off) video hardware acceleration(If supported by your Video card)

1. Open Screen Resolution by clicking the Start button Picture of the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.

2. Click Advanced Settings, click the Troubleshoot tab, and then click Change settings.

3. Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

Method 2:

If you are not able to play any particular files, make sure that the right codecs are installed on the computer for videos to play in Windows Media Player and Windows Media Center.

Refer this article for Codecs Frequently asked questions:

Codecs: frequently asked questions

Method 3:

Make sure that you install the latest drivers for your display adapter. You can refer the below article that will give you information on how to update drivers:

Irfan H, Microsoft Answers Support Engineer. Visit our
Microsoft Answers Feedback Forum and let us know what you think.

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Question Info

Last updated October 14, 2020 Views 17,885 Applies to: